In an attempt to throw the authorities off his trail, ler@lerctr.org ("Larry
Rosenman") transmitted:
> I've used and use RT. It is web based for admin, but all the transactions
> are E-Mail based.
>
> http://www.bestpractical.com
>
> I can also make a test queue on my instance if someone wants to play.
We've got an RT system at work where some queues are set up to be
"sorta email manageable."
I see in their docs a "CommandByMail" extension that allows doing such
things via email request as:
- changing queue
- setting status, custom fields
- assigning owners, watchers, links
It's not self-evident what the security implications are; I'm not sure
how requests are authenticated.
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