BluDes wrote:
Hi everyone,
I have a problem with one of my costomers.
I made a program that uses a PostgreSQL (win32) database to save its
data.
My customer claims that he lost lots of data reguarding his own
clients and that those data had surely been saved on the database.
My first guess is that he is the one who deleted the data but wants to
blame someone else, obviously I can't prove it.
Could it be possible for PostgreSQL to lose its data? Maybe with a
file corruption? Could it be possible to restore these data?
My program does not modify or delete data since its more like a log
that only adds information. It is obviously possible to delete these
logs but it requires to answer "yes" to 2 different warnings, so the
data can't be deleted accidentally.
I have other customers with even 10 times the amount of data of the
one who claimed the loss but no problems with them.
He obviously made no backups (and claims whe never told him to do them
so we are responsible even for this) though the program has a
dedicated Backup-section.
Any suggestion?
This isn't any sort of report that can be responded to. We need to know
what has happened to the machine, what is in the server logs, what are
the symptoms of data loss. The most likely explanations are pilot error
and hardware error.
cheers
andrew
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