Michael Stone wrote:
On Wed, Dec 12, 2007 at 12:27:39PM +1200, kelvan wrote:
I have also learnt and also Richard pointed out just not in so many
words the difference in support from a open source community compared
to a non open source company is that the people who give support in
open source are opinionated rather than concise meaning they will give
you their opinion rather than answering the question
No, the difference is that the paid support *has to* give *an* answer.
Good lord what a bizarre paragraph. Michael is right, paid support *has
to* give *an* answer and I guarantee you that the answer will be
opinionated.
There are very little right and wrong in the world of software. It is
mostly one pedantic opinion versus another pedantic opinion.
I get paid everyday to offer my opinion :)
Joshua D. Drake
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