> On 01 Sep 2015, at 10:46, Peter Uhnák <[email protected]> wrote:
>
> Sometimes I encounter issue that is no longer valid (has been fixed / changed
> / ... )
>
> Do I mark it as
>
I think it depends… the strange thing that fogbugz makes “resolving” and
“close” two steps
helps here, though: we can keep issues open for some days to give the original
submitter
a chance to react and “symbolize” that this is not just a rude action on our
part…
So I would use “not reproducible” if you can’t reproduce. Then if two people
can’t, we close.
And inside of “resolved” we have “Nor reproducible”, “invalid” (e.g. if the
subsystem has been removed
or changed). Or even “Fixed”.
> There also seem to be quite large amount of stale issues...
> If someone didn't fix them nor even commented on them in years, maybe the
> issue should be let to die?
> If nobody is commenting on it, nobody is interested in it.
> If the issue pops up again, we can easily create fresh issue.
>
Yes, we have a “TimeOut” State… we should use that more… it would be best to do
that automatically,
so nobody can get upset against a person closing the issues…
12 month after no action —> close with mail to original submitter. Re-opening
is easy, and with that we
make sure that only valid issues stay in the issue tracker.
(Many of these issues will actually be already fixed, so it will save a lot of
time…)
Marcus
