Late
Breaking News!!!
Astea Client Kunick a Finalist
in E-Business Mobile Awards
Fully automated service solution identifies,
diagnoses and reports remote machine malfunctions, then prioritizes
service and sends assignments to field engineers' PDAs without human
intervention.
Horsham, PA, December 7, 2001-Astea International
Inc. (Nasdaq:ATEA), a leading global provider of CRM solutions for
companies that sell and service capital equipment, announced that
an implementation of its AllianceEnterprise Suite software at Kunick
Leisure in the U.K. is among four finalists in an E-Business Mobile
Awards Competition sponsored by British Telecom.
Kunick's fully automated service solution identifies,
diagnoses and reports remote machine malfunctions, then prioritizes
service and sends assignments to field engineers' PDAs without human
intervention.
Imagine
What You Can Do With Astea's AllianceEnterprise Suite!
READ
THE ENTIRE RELEASE!
In
the news...
Japan Business Computer Co. Standardizes
on Astea's AllianceEnterprise with iMode Mobile CRM
Major Japanese IT services company is showcase installation
for how AllianceEnterprise CRM software configures to user requirements
MOBILIZE
YOUR FIELD FORCE
In
the news...
Astea Partners with Sant for Integrated
Proposal Content Management
Professionally generated proposals and RFP responses
are critical for winning new business yet they can be costly and
time consuming. By teaming with Sant, Astea streamlines and improves
the process with integrated proposal content management for users
of AllianceEnterprise iSalesMarketing and iProfessionalServices
solutions.
ENABLE
YOUR SALESFORCE!
In
the news...
Astea's AllianceEnterprise Selected
for "Citizen Relationship Management"
As part of its Best Value Performance Plan, Kent
County Council in the U.K. selects Astea's AllianceEnterprise CRM
Solution to improve technical services and 'good value for money.'
Astea is exploring further opportunities with local governments
throughout the country. Horsham, PA, November 14, 2001-Astea International
MORE!
Software
to manage Customer Relationships for companies that sell and support
equipment.
Astea International Inc. specializes in Customer Relationship
Management (CRM) solutions for companies that sell, service and
support equipment. Astea solutions integrate, automate and streamline
business processes for sales and marketing, customer contact centers,
field service, professional services and mobile CRM, and integrate
with back-office systems.
Astea's solutions are used in multiple industries
to improve productivity, customer satisfaction, profitability and
top-line revenue growth. Astea offers over twenty years of CRM industry
experience and supports a global client base with a worldwide sales
and service network.
Call Astea Today! 800.878.4657
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here for more
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© 2001 Astea International Inc. Astea is a registered trademark
and AllianceEnterprise eCRM Suite is a trademark of Astea International
Inc. All other company and product names contained herein are trademarks
of the respective holders.
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Customer
Relationship Management - Making it Personal:
Portal
Solutions for Front-Office Automation and Customer
Relationship Management .
Customer Relationship
Management (CRM) technology must address the decision
support needs of the different people and departments
that represent your company and interact with your
customers and prospects every day, including the marketing
department, the sales force, service personnel, project
managers and contact center personnel.
By delivering automated
decision support about customer relationship dynamics
within an integrated front office solution, you can
empower your organization with the support needed
to continuously improve processes for customer acquisition
and retention.
FREE
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Customer
Testimonials
Fuji
Film USA
"In addition
to AllianceEnterprise's capabilities, short- and long-term,
we are impressed by the level of expertise demonstrated
by Astea's representatives.
They know software
and customer service. Their experience with automating
customer service processes is evident.
Their readiness
to understand our requirements, share insights, make
recommendations and work with us to implement a best
solution for our customers and our organization stands
out from among the vendors we evaluated." — Steve
Pagano, Director of Technical Service, Commercial
Imaging Division, FujiFilm USA
_ _ _ _ _ _
_ _ _ _ _ _ _ _ _ _
Northwest
Pump and Equipment Co.
"We follow a rather
unique 'Customer for Life' philosophy. Our entire
organization and all our resources are made available
to each customer relationship.
In our evaluation
process, only ServiceAlliance complied with this total
customer relationship management concept. Astea's
focus on Service-Centric CRM and their long history
of developing service automation solutions were evident
by the depth and breadth of functionality in their
ServiceAlliance product." — Bob Mathews, Vice
President of Service Operations, Northwest Pump and
Equipment Co.
_ _ _ _ _ _
_ _ _ _ _ _ _ _ _ _
Ichiban
"AllianceEnterprise
consolidates all aspects of selling and delivering
IT services. The system efficiently manages operational
details that only an experienced CRM company can provide.
Astea's history, industry longevity and vision of
the future were critical selection criteria and are
evident in the software's performance." — Richard
Ochsner, President, Ichiban
_ _ _ _ _ _
_ _ _ _ _ _ _ _ _ _
ComputerLand
Hobart
"We recovered
our investment in two months because ServiceAlliance
was unequivocally accepted by our staff and every
cost is now captured by the system. When selecting
any technology, management must create a culture to
make change worthwhile. Our new capabilities to problem
solve proactively with ServiceAlliance have effected
worthwhile change that improves our culture for customer
relations and our profitability." — Euan Hills, Managing
Director, ComputerLand Hobart
click
here for more
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