E Avant Sdn Bhd Presents Service Level Agreements (SLAs) Masterclass
16 - 17 May 2013, 9am - 5pm Kuala Lumpur, Malaysia Certificate will be awarded to delegates who complete the course Dear Colleague, The Service Level Agreement (SLA) is a key tool for vendor management and for managing internal and external services. Internal SLAs are frequently implemented in association with Balanced Scorecard or other strategic initiatives. They help to provide harmony between service providers (both internal and external) and their customers. The Service Level Agreement is a commitment entered into between a service provider and a customer that define the scope, timeframes and quality of the services. The Service Level Agreement is a powerful tool to manage any service provision, internal or external. This course is intended for participants who have some prior knowledge of SLAs and for those embarking on a SLA project. It is an intensive, practical workshop studded with real life case studies and examples. The workshop will use cumulative exercises and videos to emphasize learning points. Benefits after Attending this Workshop Learn how SLAs can deliver Value for Money (V4$) Appreciate the benefits and constraints of SLAs Learn how SLAs can reduce the risk of supply chain failure and support Discover how to develop and implement a SLA project Know what to include in a SLA Understand how to create manageable and effective SLAs Free TakeAway Every delegate will receive a "SLA Framework" CD-ROM worth USD 375 FREE!!! At the conclusion of the course, you will receive the "SLA-Framework" CD-ROM including SLA best-practice models, checklists, templates, examples, presentations and an MS Word? SLA handbook ? approximately 40 documents for IT and communications services plus 30 for other supply and support services. With the documents developed in class and the "SLA Framework", you will be armed with the necessary tools to develop and implement successful service level agreements for your organization! For more information & Registration To request e-brochure and find out more about this event, please email / reply to ke...@eavant.asia with subject title "Brochure-SLA" Contact Person Keith M. Marketing Manager (Registration) Tel: +603 9082 9486 LinkedIn: www.linkedin.com/in/heiskeith Official Website: www.eavant.asia More Upcoming Events: www.3avant.wordpress.com If this email goes to your junk mail, please whitelist us. We appreciate if you could forward to your colleague who might be interested. Thank you for your time. However, if you prefer not to receive any future emails on Training Program from us, please reply with this entire e-mail to ke...@eavant.asia with "Remove firstname.lastname@example.org" in the subject line.
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