E Avant Sdn Bhd

Service Level Agreements (SLAs) Masterclass

16 - 17 May 2013, 9am - 5pm
Kuala Lumpur, Malaysia

Certificate will be awarded to delegates who complete the course


Dear Colleague,

The Service Level Agreement (SLA) is a key tool for vendor management and for 
managing internal and external services. Internal SLAs are frequently 
implemented in association with Balanced Scorecard or other strategic 
initiatives. They help to provide harmony between service providers (both 
internal and external) and their customers.

The Service Level Agreement is a commitment entered into between a service 
provider and a customer that define the scope, timeframes and quality of the 
services. The Service Level Agreement is a powerful tool to manage any service 
provision, internal or external.

This course is intended for participants who have some prior knowledge of SLAs 
and for those embarking on a SLA project. It is an intensive, practical 
workshop studded with real life case studies and examples. The workshop will 
use cumulative exercises and videos to emphasize learning points.


Benefits after Attending this Workshop

Learn how SLAs can deliver Value for Money (V4$)
Appreciate the benefits and constraints of SLAs
Learn how SLAs can reduce the risk of supply chain failure and support
Discover how to develop and implement a SLA project
Know what to include in a SLA
Understand how to create manageable and effective SLAs


Free TakeAway

Every delegate will receive a "SLA Framework" CD-ROM worth USD 375 FREE!!!
At the conclusion of the course, you will receive the "SLA-Framework" CD-ROM 
including SLA best-practice models, checklists, templates, examples, 
presentations and an MS Word? SLA handbook ? approximately 40 documents for IT 
and communications services plus 30 for other supply and support services.
With the documents developed in class and the "SLA Framework", you will be 
armed with the necessary tools to develop and implement successful service 
level agreements for your organization!

For more information & Registration
To request e-brochure and find out more about this event, please email / reply 
to ke...@eavant.asia with subject title "Brochure-SLA"


Contact Person
Keith M.
Marketing Manager (Registration)
Tel: +603 9082 9486
LinkedIn: www.linkedin.com/in/heiskeith
Official Website: www.eavant.asia
More Upcoming Events: www.3avant.wordpress.com


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