Service Level Agreements (SLA) Masterclass
This course is ITIL 3 Compliant
20-21 February 2014 (2 day workshop)
Kuala Lumpur, Malaysia

Certificate will be awarded to delegates who complete the course
Letter of invitation will be provided to delegates who require visa for 
visiting Malaysia

An intensive workshop to help delegates understand:

The value of SLAs in the economic downturn
How to win and keep customers with SLAs
The strategic value of SLAs - supporting Mission Achievement
How SLAs can Improve Earnings per Share (EPS), Earnings Before Interest, Tax, 
Depreciation and Amortization (EBITDA) and Return on Investment (ROI)
The role of SLAs in Corporate Governance
Their role in supply chain management
How to implement an SLA project
How to design, write, implement and manage SLAs

World Class Trainer from UK
Our trainer holds Expert status in the Institute of Supply Chain Management and 
is Executive Director of a global consultancy specialising in delivering 
service and managing business risk. He has helped hi-tech, financial transport 
and government bodies to develop and enhance customer support and service desk 
functions and has supported both customers and suppliers in Service Level 
Agreements, Contracts, Market Testing, Outsourcing and Facilities Management.

What is the course outline? Who is the trainer? What is the registration fees? 
How to register?
To request brochure and find out more about this event, please Click Here

Universal Training and Consultancy
Website/Upcoming Events: universaltnc |dot| com

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