I K N O W L E D G E
TRAINING I CONFERENCE I CONSULTANCY
SLA & Services Management Masterclass
18 ? 19 August 2014 | Kuala Lumpur, Malaysia
** HRDF CLAIMABLE **
This 2 day workshop will give all you need to know to design, develop,
implement and manage high quality SLAs and services for your organisation. It
will also show you how to build a continuous improvement program to ensure your
services always meet or exceed the quality expectations of the organisation.
FREE TAKEAWAYS!
? Examples of actual service definitions using the Service Definition template
covered during the workshop
? SERVQUAL templates to enable you to conduct your own Service Quality Surveys
? Copies of all workshop and case study materials
WHO SHOULD ATTEND
? CIOs / IT Managers
? COOs / Operation Managers
? Planning Managers
? Service Delivery / Customer Service Managers
? Technical Support / Customer Support Managers
? Business Process Managers
? HR Directors
? Finance Directors
? Project Managers
TESTIMONIALS OF TRAINER
?Excellent trainer! A truly value adding experience. Topics covered can
immediately be used in real-life situations?
~ Information Technology Director, Pepsi-Cola Products Philippines, Inc.
?Good content, good documentation ? with some templates which can be used at
work?
~ Senior Manager, IT Division, TPT Petrochemicals PCL
?This event is very good not only for senior executives with much experience
about SLA but also for the beginners. This training presents a comprehensive
set of knowledge about SLA and Services Based Costing. It?s very excellent?
~ Service Quality Assurance Officer, PT Bank Rakyat Indonesia
(Call in for Customized In House Training Solutions & Save up to 30% & Above)
For more information & registration
To request e-brochure and find out more about this event, please email to
hai...@ik-trainings.com with subject title "Brochure-SLA" or contact Hailey at
+603 7651 1066
We want to hear from you !
If you are not getting the right event to meet your learning needs, please
update us with the related topic of interest by replying to
hai...@ik-trainings.com
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We appreciate if you could forward to your colleague who might be interested.
Thank you for your time.
However, if you prefer not to receive any future emails on Training Program
from us, please reply with this entire e-mail to hai...@ik-trainings.com with
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