It's supposedly new. It arrived a few days before the earthlink service
was switched on. That was in October.
On 02/17/2013 08:42 PM, JD Austin wrote:
My guess is your DSL modem is rebooting; how old is it?
On Sun, Feb 17, 2013 at 8:02 PM, Derek Trotter
<[email protected] <mailto:[email protected]>> wrote:
For several weeks I've had a problem with my earthlink dsl
service. Anytime I'm doing something that uses all or most of my
downstream bandwidth, all data coming into or going out of my
apartment stops. At the same time I'm downloading something a
series of updates for kubuntu and listening to streaming audio,
both stop. If I'm using my windows box to download something
else, that too stops. After a pause lasting anywhere from a second
or two to 15 or 20 seconds, the downloads resume. A few seconds
later, there's another pause. This cycle repeats itself until the
download is complete or I give up.
Each computer has two nics. The problem persists no matter which
one either machine is using for it's internet connection. If I
remove the router, connect the dsl modem directly to either
computer, the problem persists. I even went to the closet and got
the modem when I had dsl from AT&T. I set it to work with the
earthlink service and the problem persists.
Saturday an AT&T technician was here, checked the line from the
cord that plugs into the dsl modem and says the line is in
excellent shape and noise levels are very low. This is not
surprising since I live less than 1/4 mile from AT&T's local
office where all their equipment is.
Since I've tried two computers, 4 nics, two dsl modems and removed
the router, and the problem still persists, I'm guessing the
problem is somewhere at earthlink's end.
Tonight at 21:30 EST, an earthlink tech support person from
somewhere in India called to tell me they had fixed the problem.
While he was on the phone I tried downloading something else and
guess what. The problem was not fixed. As near as I can tell,
the dsl connection does not go down. The earthlink people say it
stays up. The lights on the modem that are on when the connection
is up never go off or blink.
The man asks me what dns settings I use. I tell him 8.8.8.8 and
8.8.4.4. He says I should try earthlink's dns servers. To humor
him I changed the settings on the windows box and guess what. The
problem did not go away.
Maybe I'm missing something, but it's my understanding that once
the download has begun, that dns has already done it's job and has
no further role to play. One more thing. If I use a VPN
connection, I have no problem with it.
Any idea what's going on? If you were to venture a guess, would
you say the problem is at my place, with AT&T or with Earthlink?
Thanks
Derek
--
"I get my copy of the daily paper, look at the obituaries page, and if I’m not there, I carry on as usual."
Patrick Moore
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there, I carry on as usual."
Patrick Moore
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