The earthlink tech support guy I talked to on Friday mentioned a 2nd
tier support person he would talk to about my problem. I asked him how
do I get in touch with one of these 2nd tier guys. He said he wasn't
allowed to give me that information. Tomorrow the AT&T guy is supposed
to come back. I'll see what I can get out of him.
On 02/24/2013 11:10 AM, Michael Butash wrote:
I was looking around to see if others have figured out if earthlink
was using sandvine's, and found this:
https://secure.dslreports.com/forum/r25660160-General-Sudden-Degradation-of-Services
"You described earlier the symptoms of a DSLAM or Shelf card that is
throwing errors or possibly just going/gone bad. Ask support (Level 3
aka TRON) to check the DSL card that you are on for any issues and
possibly remove your provisioning and rebuild the circuit on another
pin on the card or another card. You have to keep on top of the TRON
Team (Level 3 Support) as they are the only ones that can get a truck
rolled to your location."
It's either flaky hardware (your modem or their wiring/dslams), or qos
tail-dropping your "undesirable" traffic. Talk to this mythical
"tron" entity. I don't use dsl so I don't know it's quirky mannerisms
when it unravels.
-mb
On 02/23/2013 06:31 PM, Derek Trotter wrote:
The more I think about it, the more I think you're right. I did some
usenet harvesting using encrypted connections and had no problem. If
only I could call earthlink and get in touch with someone in this
country. I'm guessing they don't tell their overseas tech support very
much.
On 02/23/2013 05:28 PM, Jason Spatafore wrote:
This is a classic example of QoS usage.
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