On 2015-02-26 09:50, Michael Butash wrote:
Agreed - their contractors are pretty useless for anything short of
manual labor to run cables and maybe not screw them up, but more often
than not my issues when problematic were fixed by a real Cox tech.
Worst case, if you think you have a useless contractor, send them
away, yell at cox, and get a real cox tech out there by asking for a
"supervisor escalation".
I had to do this the last time I had suck-out, as replacing the run
from the outside to my house, as it turns out there was another splice
upstream at a junction in my neighbor's yard I didn't even know about
until I got someone out there that cared, ie. a Field tech sup to help
me diagnose the issue and check the levels with an office tech each
step of the way the levels remotely.
This is one reason they charge a grip and a half for business
services (other than business==expensive,
For me moving from residential to business was only $25/mo and they
allow for running servers with no blocked ports. And it seems my
service is better. I used to experience and hour or two of being off
line every year. Have not been off line since switching.
of course, despite being the
same as residential service) - they'll kick someone in the arse and
have them come to your house whenever asap for repair vs. residential
day or two wait, and odds are usually better of getting someone with
said clue.
-mb
On 02/25/2015 03:28 PM, Stephen Partington wrote:
As long as you are willing to pay for it they can do a good job, but
there are also some real dingbats doing the job as well. If you get
a cox direct guy then you likely are going to get a good deal. if
you get a contractor then not so much...
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Keith Smith
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