Do you have the printer connected via USB or the network?
Brian Cluff
On 10/25/18 3:40 AM, Michael wrote:
nope... didn't work.
On Wed, Oct 24, 2018 at 11:06 PM Brian Cluff <[email protected]
<mailto:[email protected]>> wrote:
Try running your scanner software with sudo from the command line
and see if that makes it work. If it does, then it's a
permissions issue. You probably just need to add yourself to the
scanner group and then logout and back in and it will work.
Brian Cluff
On 10/24/18 7:40 PM, Michael wrote:
I got this printer and it print beautiful photos.... I was so
excited. Then I discovered that the scanner doesn't work
(bummer). Anyone know how to get it running> I sent a support
request to HP but they haven'y gotten back to me yet. (it has
been a couple of days) The information they requested is after my
signature followed by my attempt to fix it
From what I've gleaned from it plugins are not installed (which
and how eludes me) and dependencies are not installed.
--
:-)~MIKE~(-:
$ hp-check -t
Saving output in log file: /home/bmike1/hp-check.log
HP Linux Imaging and Printing System (ver. 3.16.3)
Dependency/Version Check Utility ver. 15.1
Copyright (c) 2001-15 HP Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.
Note: hp-check can be run in three modes:
1. Compile-time check mode (-c or --compile): Use this mode
before compiling the
HPLIP supplied tarball (.tar.gz or .run) to determine if the
proper dependencies
are installed to successfully compile HPLIP.
2. Run-time check mode (-r or --run): Use this mode to determine
if a distro
supplied package (.deb, .rpm, etc) or an already built HPLIP
supplied tarball
has the proper dependencies installed to successfully run.
3. Both compile- and run-time check mode (-b or --both)
(Default): This mode
will check both of the above cases (both compile- and run-time
dependencies).
Check types:
a. EXTERNALDEP - External Dependencies
b. GENERALDEP - General Dependencies (required both at compile
and run time)
c. COMPILEDEP - Compile time Dependencies
d. [All are run-time checks]
PYEXT SCANCONF QUEUES PERMISSION
Status Types:
OK
MISSING - Missing Dependency or Permission or Plug-in
INCOMPAT - Incompatible dependency-version or Plugin-version
warning: linuxmint-18.3 version is not supported. Using
linuxmint-17.3 versions dependencies to verify and install...
---------------
| SYSTEM INFO |
---------------
Kernel: 4.15.0-36-generic #39~16.04.1-Ubuntu SMP Tue Sep 25
08:59:23 UTC 2018 GNU/Linux
Host: MikesBeast
Proc: 4.15.0-36-generic #39~16.04.1-Ubuntu SMP Tue Sep 25
08:59:23 UTC 2018 GNU/Linux
Distribution: linuxmint 18.3
Bitness: 64 bit
-----------------------
| HPLIP CONFIGURATION |
-----------------------
HPLIP-Version: HPLIP 3.16.3
HPLIP-Home: /usr/share/hplip
warning: HPLIP-Installation: Auto installation is not supported
for linuxmint distro 18.3 version
Current contents of '/etc/hp/hplip.conf' file:
# hplip.conf. Generated from hplip.conf.in
<http://hplip.conf.in> by configure.
[hplip]
version=3.16.3
[dirs]
home=/usr/share/hplip
run=/var/run
ppd=/usr/share/ppd/hplip/HP
ppdbase=/usr/share/ppd/hplip
doc=/usr/share/doc/hplip
html=/usr/share/doc/hplip-doc
icon=no
cupsbackend=/usr/lib/cups/backend
cupsfilter=/usr/lib/cups/filter
drv=/usr/share/cups/drv
bin=/usr/bin
apparmor=/etc/apparmor.d
# Following values are determined at configure time and cannot be
changed.
[configure]
network-build=yes
libusb01-build=no
pp-build=yes
gui-build=yes
scanner-build=yes
fax-build=yes
dbus-build=yes
cups11-build=no
doc-build=yes
shadow-build=no
hpijs-install=yes
foomatic-drv-install=yes
foomatic-ppd-install=yes
foomatic-rip-hplip-install=no
hpcups-install=yes
cups-drv-install=yes
cups-ppd-install=no
internal-tag=3.16.3
restricted-build=no
ui-toolkit=qt4
qt3=no
qt4=yes
policy-kit=yes
lite-build=no
udev_sysfs_rules=no
hpcups-only-build=no
hpijs-only-build=no
apparmor_build=no
Current contents of '/var/lib/hp/hplip.state' file:
Plugins are not installed. Could not access file: No such file or
directory
Current contents of '~/.hplip/hplip.conf' file:
[last_used]
device_uri = hp:/net/OfficeJet_4650_series?zc=HPB05ADA63B749
[installation]
date_time = 10/23/18 22:48:17
version = 3.16.3
<Package-name> <Package-Desc> <Required/Optional>
<Min-Version> <Installed-Version> <Status> <Comment>
--------------------------
| External Dependencies |
--------------------------
scanimage scanimage - Shell scanning program
OPTIONAL 1.0 1.0.25 OK -
avahi-utils avahi-utils OPTIONAL - 0.6.32
OK -
error: dbus DBus - Message bus system REQUIRED
- 1.10.6 MISSING 'DBUS may not be installed or not
running'
policykit PolicyKit - Administrative policy framework
OPTIONAL - 0.105 OK -
xsane xsane - Graphical scanner frontend for SANE
OPTIONAL 0.9 0.999 OK -
gs GhostScript - PostScript and PDF language
interpreter and previewer REQUIRED 7.05 9.25 OK
-
error: cups CUPS - Common Unix Printing System
REQUIRED 1.1 - INCOMPAT 'CUPS
may not be installed or not running'
network network -wget OPTIONAL - 1.17.1
OK -
-------------------------
| General Dependencies |
-------------------------
error: python3-devel Python devel - Python development files
REQUIRED 2.2 3.5.2 MISSING
'python3-devel needs to be installed'
libpthread libpthread - POSIX threads library
REQUIRED - b'2.23' OK -
python3-xml Python XML libraries REQUIRED -
2.1.0 OK -
error: cups-devel CUPS devel- Common Unix Printing System
development files REQUIRED - -
MISSING 'cups-devel needs to be installed'
python3-pil PIL - Python Imaging Library (required for
commandline scanning with hp-scan) OPTIONAL -
1.1.7 OK -
error: python3-pyqt4 PyQt 4- Qt interface for Python (for Qt
version 4.x) REQUIRED 4.0 -
MISSING 'python3-pyqt4 needs to be installed'
python3X Python 2.2 or greater - Python programming
language REQUIRED 2.2 3.5.2 OK -
error: python3-pyqt4-dbus PyQt 4 DBus - DBus Support for PyQt4
OPTIONAL 4.0 - MISSING
'python3-pyqt4-dbus needs to be installed'
error: libusb libusb - USB library REQUIRED -
1.0 MISSING 'libusb needs to be installed'
error: libcrypto libcrypto - OpenSSL cryptographic library
REQUIRED - 1.0.2 MISSING 'libcrypto needs to
be installed'
error: python3-notify2 Python libnotify - Python bindings for
the libnotify Desktop notifications OPTIONAL - -
MISSING 'python3-notify2 needs to be installed'
python3-dbus Python DBus - Python bindings for DBus
REQUIRED 0.80.0 1.2.0 OK -
error: libnetsnmp-devel libnetsnmp-devel - SNMP networking
library development files REQUIRED 5.0.9 -
MISSING 'libnetsnmp-devel needs to be installed'
error: libjpeg libjpeg - JPEG library REQUIRED -
- MISSING 'libjpeg needs to be installed'
error: sane-devel SANE - Scanning library development files
REQUIRED - - MISSING '
needs to be installed'
python3-reportlab Reportlab - PDF library for Python
OPTIONAL 2.0 3.3.0 OK -
sane SANE - Scanning library REQUIRED
- - OK -
error: cups-image CUPS image - CUPS image development files
REQUIRED - - MISSING ' needs
to be installed'
---------------
| COMPILEDEP |
---------------
error: libtool libtool - Library building support services
REQUIRED - - MISSING '
needs to be installed'
make make - GNU make utility to maintain groups
of programs REQUIRED 3.0 4.1 OK
-
error: gcc gcc - GNU Project C and C++ Compiler
REQUIRED - 5.4.0 MISSING 'gcc needs to be
installed'
----------------------
| Python Extentions |
----------------------
cupsext CUPS-Extension REQUIRED - 3.16.3
OK -
hpmudext IO-Extension REQUIRED - 3.16.3
OK -
-----------------------
| Scan Configuration |
-----------------------
scanext Scan-SANE-Extension REQUIRED -
3.16.3 OK -
'/etc/sane.d/dll.d/hpaio' not found.
hpaio HPLIP-SANE-Backend REQUIRED -
3.16.3 OK 'hpaio found in /etc/sane.d/dll.conf'
-----------------------
| Other Dependencies |
-----------------------
------------------------------
| DISCOVERED SCANNER DEVICES |
------------------------------
No Scanner found.
--------------------------
| DISCOVERED USB DEVICES |
--------------------------
No devices found.
---------------------------------
| INSTALLED CUPS PRINTER QUEUES |
---------------------------------
HP-ENVY-Photo-7800-series
-------------------------
Type: Unknown
Device URI:
usb://HP/ENVY%20Photo%207800%20series?serial=TH85N6V14S&interface=1
PPD: /etc/cups/ppd/HP-ENVY-Photo-7800-series.ppd
warning: Failed to read
/etc/cups/ppd/HP-ENVY-Photo-7800-series.ppd ppd file
PPD Description:
Printer status: printer HP-ENVY-Photo-7800-series is idle.
enabled since Mon 22 Oct 2018 03:00:05 PM EDT
warning: Printer is not HPLIP installed. Printers must use the
hp: or hpfax: CUPS backend for HP-Devices.
--------------
| PERMISSION |
--------------
error: Unsupported model: ENVY_Photo_7800_series
-----------
| SUMMARY |
-----------
Missing Required Dependencies
-----------------------------
error: 'libdbus-1-dev' package is missing/incompatible
error: 'libcups2' package is missing/incompatible
error: 'python3-dev' package is missing/incompatible
error: 'libcups2-dev' package is missing/incompatible
error: 'cups-bsd' package is missing/incompatible
error: 'cups-client' package is missing/incompatible
error: 'python3-pyqt4' package is missing/incompatible
error: 'libusb-1.0.0-dev' package is missing/incompatible
error: 'openssl' package is missing/incompatible
error: 'libsnmp-dev' package is missing/incompatible
error: 'snmp-mibs-downloader' package is missing/incompatible
error: 'libjpeg8-dev' package is missing/incompatible
error: 'libsane-dev' package is missing/incompatible
error: 'libcupsimage2-dev' package is missing/incompatible
error: 'libtool' package is missing/incompatible
error: 'build-essential' package is missing/incompatible
Missing Optional Dependencies
-----------------------------
error: 'python3-dbus.mainloop.qt' package is missing/incompatible
error: 'python3-notify2' package is missing/incompatible
Total Errors: 15
Total Warnings: 1
Done.
$ sudo apt install python3-devel cups-devel python3-pyqt4
python3-pyqt4-dbus libusb libcrypto python3-notify2
libnetsnmp-devel DBUS dbus cups CUPS libjpeg sane-devel
cups-image libtool gcc
[sudo] password for bmike1:
Sorry, try again.
[sudo] password for bmike1:
Reading package lists... Done
Building dependency tree
Reading state information... Done
E: Unable to locate package python3-devel
E: Unable to locate package cups-devel
E: Unable to locate package python3-pyqt4-dbus
E: Unable to locate package libusb
E: Unable to locate package libcrypto
E: Unable to locate package libnetsnmp-devel
E: Unable to locate package DBUS
E: Unable to locate package CUPS
E: Unable to locate package libjpeg
E: Unable to locate package sane-devel
E: Unable to locate package cups-image
---------------------------------------------------
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--
:-)~MIKE~(-:
---------------------------------------------------
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