Howdy All - Here's a job posting your LUG members might be interested in. I'm not interested in a move to Phoenix (I live in Austin), but I told the recruiter I'd pass this along to you.
Mention my name if you contact this fellow, please. Thomas
-------- Original Message -------- Subject: Follow Up Date: 15 Oct 2008 21:50:09 -0400 From: Ryan Harding <[EMAIL PROTECTED]> To: [EMAIL PROTECTED]Hi Thomas - Thank you very much for your time on the phone this evening. I apologize for calling so late! I would appreciate any help you could provide with the following job description. Thanks again. Job Description:The Global Support Engineer (GSE) is part of a highly-focused 24/7 support/system administration team with responsibility for managing our client’s mission critical application environments. The GSE team is responsible for day-to-day proactive administration and operational support for the server and application environments with the objective of 100% business availability. The GSE team designs and implements best practices methodologies for change management and ongoing operations, and designs and implements proactive monitoring, problem resolution, and corrective action procedures. GSEs must possess a passion for this support role and how it contributes to meeting the client’s business objectives. An effective GSE possesses a broad background in technology combined with strong collaboration and teamwork capabilities.TECHNICAL ENVIRONMENT The technical components of the client’s mission critical environment include: · Stratus hardware and storage arrays · Red Hat Linux and security controls · ftServer system software · Enterprise database technology · Tools / utilities for operations · Enterprise management tools · Performance monitoring and capacity planning tools· ITIL, Six Sigma, and Cobit best practices and quality management processesPRINCIPAL DUTIES AND RESPONSIBILITIESThe GSE team sets up and configures application and database servers, and installs operating system releases, security releases, and application releases into production, QA, and backup environments. Through formal training and hands-on experience, the GSE team acquires application knowledge that is utilized to fine tune the day-to-day operations of the client’s mission critical environment. The GSE team develops an understanding and familiarity with network connections into and out of the environments and works with other support personnel in troubleshooting network issues. The GSE team is responsible for monitoring system and network availability, application availability, and overall platform performance. Responsibilities include troubleshooting of incidents and exception situations, working closely with the application development team, and collaborating effectively with other support organizations. The GSE team takes the lead in driving all issues to closure.MINIMUM QUALIFICATIONS · BS technical degree or equivalent. · 3+ years of related IT experience, 8+ years for senior positions.· Current, proven, in-depth technical skills in Unix computer systems, preferably Linux.· Participation in scheduled after-hours rotations. · Availability to work nights and weekends when necessary. · Excellent interpersonal skills. · High degree of verbal and written communication skills.· Proactive sense of urgency in resolving problems and preventing recurrence.DESIRED EXPERIENCE· Experience supporting 24/7 mission critical application environments.· Experience with implementing service management best practices based on ITIL, Six Sigma or COBIT.· Familiarity with application stress testing and QA systems. · Familiarity with DR approaches and crisis preparedness.· Software experience in RedHat Linux, Alaric Authentic Release 3, IBM JVM 1.4.2, Websphere MQ6.0.· Experience with 24/7 support models.Ryan HardingSapphire Technologies Technical Recruiter 2355 East Camelback Road Suite 435 Phoenix, Arizona 85016 Office: (602) 635-1336 Fax: (602) 954-9168
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