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*Position Title Technical Support Engineer / Senior Technical Support Engineer *
Location: Pune, India
Travel Involved:Not Specified
Job Type: Full Time
Job Level: 2-5+ years experience
Education: Bachelors Degree or Equivalent
Category: Technical Support
Positions: Multiple
*Position Summary *
The position is for a Technical Support Engineer in the GSS (Global Support Services) division of Red Hat to provide technical support to global customers.
A senior position may be offered depending on the profile of the candidate.
As a part of the responsibilities, the candidate is expected to:
* Analyze problems with non-functioning software to identify problem areas and recommend corrective action.
* Maintain a log of problems so that recurring problems can be reported to product.
* Use professional concept and exercises judgement within defined procedures.
* Have an understanding of different installation methods, networking, firewall, security, clustering, web servers, and any database.
*Position Requirements *
* Two or more years of experience (5+ for senior) in troubleshooting, debugging, and configuration of different applications especially related to Linux.
* Well developed writing and English speaking skills.
* Show ability to continue learning and being challenged.
* Strong interpersonal skills
* Deep understanding of Linux and Open Source.
* Ability to work as part of a team (both within the department and as a member of a cross-functional program team)
* Conveys information concisely and clearly to all levels of client.
* A desire to be part of a dynamic team with great attitude.
* Above average organization skills.
* Understanding of Operating Systems especially Linux, programming languages and Software Engineering.
* Degree preferably in a scientific, technical or Computer Science.
* Preference would be given to candidates who have worked on support role.
* Senior engineers are expected to lead small teams and mentor junior people.
* RHCE Preferable.
Regards, Red Hat. <http://www.redhat.com>
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