-----BEGIN PGP SIGNED MESSAGE----- Hash: SHA1 On Sun, 24 Jul 2011 06:16:47 -0700 (PDT) Rich Shepard wrote: > > Last Monday I upgraded my Aracnet account to the maximum bandwidth > that Frontier reports for my location (3M down, 768K up). The change > was supposed to take no longer than 48 hours. It is now a week and my > bandwidth has not incresed (according to speedtest.net). > > Isn't such a change a matter of a few keystrokes by the Telco? > > Aracnet/SpiritOne tech support sent Frontier a query on Thursday but > has not had a response since then. I'm trying to understand where the > problem might be.
Aracnet/SpiritOne is your ISP and Frontier (formerly Verizon, perhaps) is the ILEC (telco) or maybe it's a CLEC or DLEC, leasing your circuit from a telco (like Qwest, for example) and reselling that to your ISP. In my admittedly limited experience (as Speakeasy is my ISP, and Covad is the CLEC under the telco, Qwest), provisioning an ADSL line takes a lot longer than 48 hours. That work must be scheduled by the companies and that can take more than one week, perhaps up to two or three weeks. As I understand it, your telco pair terminates in a local telco office, where the voice bandwidth is split off to the POTS circuits, and higher frequency ADSL bandwidth is terminated at the local DSLAM (essentially, a rack of ADSL cards hooked to an edge router, sitting on a fast link). If the ILEC (or CLEC/DLEC) that owns your ADSL card at the DSLAM has to switch that out for a faster one, that could account for a provisioning delay, such as you seem to be experiencing. I only know this because Speakeasy made the entire process transparent, both when I initially ordered my ADSL line and again later, as I moved. It showed me the work orders, schedules and confirmations of work done. You now know everything I do about ADSL provisioning (well, except for fact that apparently the backhaul on my line uses ATM from my DSLAM to Speakeasy's Seattle POP, which sort of blew my mind when I heard that). Perhaps Aracnet/SpiritOne will share its record of orders, etc., to the ILEC/CLEC/DLEC with you. That's what I'd ask for, if I had the problem. This sort of thing makes me hesitate to think about changing my ISP, or even ordering a higher speed link. I can't afford my ADSL link to fail, though I might consider a backup or a dual-homed setup for reliability. HTH and good luck! Robert -----BEGIN PGP SIGNATURE----- Version: GnuPG v1.4.9 (GNU/Linux) Comment: Using GnuPG with Mozilla - http://enigmail.mozdev.org/ iEYEARECAAYFAk4siTsACgkQ+qYMIUkNJCw7rwCgv4TarpIWl7CbLVJsSACp5wYq 3wYAniFUpV7zYsMTRRXOt9E7Dq4FEkh7 =kPm/ -----END PGP SIGNATURE----- _______________________________________________ PLUG mailing list [email protected] http://lists.pdxlinux.org/mailman/listinfo/plug
