On Mon, Aug 25, 2014 at 3:04 PM, <[email protected]> wrote: > For the past few weeks we've been experiencing our Internet connection > (Comcast) going away and returning. I got worse so I called their tech > support. The first tier decided that they could see the modem sometimes > but would lose it, too, and concluded that I needed a new modem. So this > morning I drove over to the Comcast store in Milwaukie and got a new > one. I plugged it in but the router would not see it. > > I tried my connecting my laptop running Linux Mint directly to the modem > but no joy. I tried my wife's laptop running Win7 and got connected. > > Over the course of the morning I spoke with three guys from the Portland > support group. During some of those discussions I was able to connect > with my wife's laptop, but not always. I tried moving the modem to a > different cable down at the box on the side of the house (the demark in > telephone terms). That always worked for the Win7 laptop but never > worked for my Linux laptop. That was with the last fellow I spoke with. > He admitted to not being familiar with Linux, but did understand that I > could run a program like the Windows ipconfig on my Linux box. When I do > that (run ifconfig) I can see an IP6 address but not an IP4 address. > When I run ipconfig on the Windows laptop I see both an IP4 and an IP6 > address. > >
Did you try resetting the modem before connecting your laptop or the router? http://customer.comcast.com/help-and-support/internet/power-cycling-your-modem/ Bill _______________________________________________ PLUG mailing list [email protected] http://lists.pdxlinux.org/mailman/listinfo/plug
