Saturday, 5/28/2017 I lost my gigabit connection to CenturyLink. It worked in the morning, but when I tried to collect e-mail about 4pm it was dead. I tried the usual stuff (resetting devices, etc.), but nada.
There is a problem connecting to CL without a net connection. All I had was my phone (né T-Mobile, now MetroPCS), and the only way I could find to connect to CL was via tech support chat. Have you ever tried to chat with a phone? Worse, I had to be transferred three times, and each time I had to re-enter my account number, name and address and password. I spent an hour and a half until finally my chattee said that apparently it was an authentication failure. Then he said he could not fix it, and he disappeared from the chat. I could feel the wolverines gnawing on my arm. I tried calling the local Hollywood office, but all I got was the standard recording 'we're closed on Saturday and Sunday.' Today is Memorial Day (Monday), but not a word about that. In desperation I drove there, only to find (as I suspected) a note on the window that they would be closed on Memorial Day. Is it too much to ask them to change their standard recording for a holiday? Back home I was desperate for any kind of net connection. I knew that my phone had a 'tethering and mobile hotspot' option, but I had never used it. It took nearly two hours of finagling, but I finally got my laptop connected to it. Yay! I'm on the net! And then I was finally able to find a tech support phone number for CL. (Note: We gigabit people have to call a different number [800-247-7285] than the one on the web site.) An hour later they decided that they needed to send out a repair person (due tomorrow morning) because they were unable to connect to my modem. I'm not sure if it's really a modem, but whatever it is, that's where the problem is. If someone wants to know how to use a T-Mobile/MetroPCS android phone as a mobile hotspot, let me know under a new thread and I'll explain in detail. _______________________________________________ PLUG mailing list [email protected] http://lists.pdxlinux.org/mailman/listinfo/plug
