On Sun, 1 Oct 2017, Rich Shepard wrote:

>   Their mail server (white.spiritone.com) is off-line (cannot ping it) but
> my outbound mail, which must be relayed through them, goes out.

David/Ken, et al.:

   I sent a message directly to one of their tech supporters who's been
really helpful. The addres is '[email protected]' while the message is
addressed to one employee.

   An acknowledgement of my message came in so some portions of their mail
server must be working. Right?

   Here's my test:

$ dig spiritone.com MX

; <<>> DiG 9.10.5-P3 <<>> spiritone.com MX
;; global options: +cmd
;; Got answer:
;; ->>HEADER<<- opcode: QUERY, status: NOERROR, id: 32653
;; flags: qr rd ra; QUERY: 1, ANSWER: 2, AUTHORITY: 0, ADDITIONAL: 1

;; OPT PSEUDOSECTION:
; EDNS: version: 0, flags:; udp: 512
;; QUESTION SECTION:
;spiritone.com.                 IN      MX

;; ANSWER SECTION:
spiritone.com.          906     IN      MX      10 mx.spiritone.com.
spiritone.com.          906     IN      MX      30 mx2.spiritone.com.

;; Query time: 37 msec
;; SERVER: 8.8.8.8#53(8.8.8.8)
;; WHEN: Sun Oct 01 09:26:53 PDT 2017
;; MSG SIZE  rcvd: 81

[rshepard@salmo ~]$ ping mx.spiritone.com
PING mx.spiritone.com (216.99.193.22) 56(84) bytes of data.
--- mx.spiritone.com ping statistics ---
9 packets transmitted, 0 received, 100% packet loss, time 7999ms

[rshepard@salmo ~]$ ping mx2.spiritone.com
PING mx2.spiritone.com (216.99.193.24) 56(84) bytes of data.
64 bytes from mx2.spiritone.com (216.99.193.24): icmp_seq=1 ttl=56 time=38.1 ms
64 bytes from mx2.spiritone.com (216.99.193.24): icmp_seq=2 ttl=56 time=35.7 ms
64 bytes from mx2.spiritone.com (216.99.193.24): icmp_seq=3 ttl=56 time=35.3 ms
^C
--- mx2.spiritone.com ping statistics ---
3 packets transmitted, 3 received, 0% packet loss, time 2003ms
rtt min/avg/max/mdev = 35.362/36.427/38.187/1.263 ms

   Those who know more about networks than I might be able to explain why all
mail services to their primary mail server do not roll over to their secondary
mail server.

HTH,

Rich
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