Fellow PLUGgers,

I got this via my dad. How he got it is beyond me. Perhaps some of us
can take a little time off to answer this relatively short questionnaire
to help Steve Jeynes with his research work.

I have decided not to send the attached text file (same contents as the
inline questionnaire) to save on bandwidth a bit. :)

Please send replies DIRECTLY TO STEVE JEYNES! Do NOT reply to the
mailing list or to me.

:)

 --> Jijo

----- Forwarded message from Steve Jeynes <[EMAIL PROTECTED]> -----

Date: Mon, 22 Jul 2002 11:37:42 +0800
From: "Steve Jeynes" <[EMAIL PROTECTED]>
Subject: Help required with Open Source Research Project questionnaire


I am writing to you in the hope that you will take 10 minutes of your time 
to complete the attached questionnaire on Open Source software. The 
questionnaire is part of an MSc research project with the Open University 
in the UK on the subject of Open Source software and consists of some 
general questions related to the use of it.

If you feel that you are unable to complete the questionnaire, but know of 
someone who could, then I would be grateful if you could forward this email.

Please select one option from each question, I've included the 
questionnaire as a txt document as well, you can choose which method is 
best for you.

Many thanks in anticipation,

Steve Jeynes

M801- MSc in Computing for Commerce and Industry
Open University


Open Source Questionnaire

Section 1 Motivations
---------------------------


1)   What was the main motivation for using Open Source software within 
your business or organisation?
  a) Cost                           [   ]
  b) Maintainability                [   ]
  c) Quality                        [   ]
  d) Product Functionality          [   ]
  e) Other (Please specify) ..............................................

2)   What do you value the most about Open Source within your business or 
organisation?
  a) Easy to maintain and fix       [   ]
  b) Licensing                      [   ]
  c) Higher Quality                 [   ]
  d) Independence                   [   ]
  c) Other (Please specify) ..............................................


Section 2 Quality
-----------------------


>From your experience,

3)   Would you say that Open Source is good quality software?
  a) Strongly Agree                 [   ]
  b) Agree                          [   ]
  c) Neither Agree Nor Disagree     [   ]
  d) Disagree                       [   ]
  e) Strongly Disagree              [   ]

4)   Would you agree that Open Source software is functionally superior to 
equivalent closed source products?
  a) Strongly Agree                 [   ]
  b) Agree                          [   ]
  c) Neither Agree Nor Disagree     [   ]
  d) Disagree                       [   ]
  e) Strongly Disagree              [   ]

5)   Would you agree that Open Source software is very reliable?
  a) Strongly Agree                 [   ]
  b) Agree                          [   ]
  c) Neither Agree Nor Disagree     [   ]
  d) Disagree                       [   ]
  e) Strongly Disagree              [   ]

6)   Would you agree that Open Source software is secure?
  a) Strongly Agree                 [   ]
  b) Agree                          [   ]
  c) Neither Agree Nor Disagree     [   ]
  d) Disagree                       [   ]
  e) Strongly Disagree              [   ]

7)   How would you rate Open Source documentation?
  a) Excellent                      [   ]
  b) Good                           [   ]
  c) Adequate                       [   ]
  d) Poor                           [   ]
  e) Unacceptable                   [   ]


Section 3 Usage
---------------------


>From your experience of using Open Source software,

8)   Would you agree that installation of Open Source software is complex?
  a) Strongly Agree                 [   ]
  b) Agree                          [   ]
  c) Neither Agree Nor Disagree     [   ]
  d) Disagree                       [   ]
  e) Strongly Disagree              [   ]

9)   Would you agree that Open Source software integrates well with other 
software?
  a) Strongly Agree                 [   ]
  b) Agree                          [   ]
  c) Neither Agree Nor Disagree     [   ]
  d) Disagree                       [   ]
  e) Strongly Disagree              [   ]

10)  Would you agree that Open Source software integrates easily with 
computer hardware?
  a) Strongly Agree                 [   ]
  b) Agree                          [   ]
  c) Neither Agree Nor Disagree     [   ]
  d) Disagree                       [   ]
  e) Strongly Disagree              [   ]

11)  Would you agree that Open Source software is easy to configure?
  a) Strongly Agree                 [   ]
  b) Agree                          [   ]
  c) Neither Agree Nor Disagree     [   ]
  d) Disagree                       [   ]
  e) Strongly Disagree              [   ]

12)  Would you agree that Open Source software is intuitive and easy to use?
  a) Strongly Agree                 [   ]
  b) Agree                          [   ]
  c) Neither Agree Nor Disagree     [   ]
  d) Disagree                       [   ]
  e) Strongly Disagree              [   ]


Section 4 Meeting Needs
-----------------------------


13)  Describe how Open Source software meets your requirements?
  a) Exceeds                        [   ]
  b) Fully                          [   ]
  c) Partially                      [   ]
  d) Barely                         [   ]
  e) Fails                          [   ]

14)  Would you agree that Open Source software performs as well as you 
expected?
  a) Strongly Agree                 [   ]
  b) Agree                          [   ]
  c) Neither Agree Nor Disagree     [   ]
  d) Disagree                       [   ]
  e) Strongly Disagree              [   ]


Section 5 Support
-----------------------


15)  Would you agree that Open Source software is easy to support within 
your business or organisation?
  a) Strongly Agree                 [   ]
  b) Agree                          [   ]
  c) Neither Agree Nor Disagree     [   ]
  d) Disagree                       [   ]
  e) Strongly Disagree              [   ]

16)  How do you support Open Source software in your business or 
organisation?
  a) Third Party                    [   ]
  b) Internet                       [   ]
  c) Books                          [   ]
  d) Newsgroups                     [   ]
  e) Other (Please specify) ..............................................

17)  Would you agree that Open Source software's frequent updates, patches 
and fixes are useful to you?
  a) Strongly Agree                 [   ]
  b) Agree                          [   ]
  c) Neither Agree Nor Disagree     [   ]
  d) Disagree                       [   ]
  e) Strongly Disagree              [   ]

19)  To what extent has modification been made to Open Source software 
within your business or organisation?
  a) Major                          [   ]
  b) Some                           [   ]
  a) Minor                          [   ]
  b) None                           [   ]


Section 6 You, Open Source and your business or organisation
-----------------------------------------------------------------


20)  How would you categorise your business or organisation?
  a) Commerce                       [   ]
  b) Industry                       [   ]
  c) Government                     [   ]
  d) Educational                    [   ]
  e) Other (Please specify) ..............................................

20)  What type of position do you hold within your business or organisation?
  a) IT Manager                     [   ]
  b) Systems Administrator          [   ]
  c) Developer                      [   ]
  d) Project Manager                [   ]
  e) Other (Please specify) ..............................................

21)  To what extent are you using Open Source software within your business 
or organisation?
  a) Major                          [   ]
  b) Some                           [   ]
  a) Minor                          [   ]
  b) None                           [   ]

22)  Through what means do you obtain your Open Source software?
  a) Internet                       [   ]
  b) Retail Outlet                  [   ]
  c) Magazine Cover Disc            [   ]
  d) Other (Please specify) ..............................................

23)  You will continue to use Open Source and expand its usage within your 
business or organisation?
  a) Yes                            [   ]
  b) No                             [   ]
  c) Possibly                       [   ]

24)  You would recommend the usage of Open Source to other businesses or 
organisations?
  a) Yes                            [   ]
  b) No                             [   ]
  c) Possibly                       [   ]

----- End forwarded message -----
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