Hey Teejay, you should try OTRS. Go to www.otrs.org. It's based on PERL, uses mySQL for back-end, and can interface to a lot of e-mail servers -- it can process procmail feed messages, or can retrieve e-mail messages via POP3 mailboxes. Plus, it's actively being developed, meaning you can expect bug fixes and updates regularly. Our setup uses the POP3 mechanism to fetch e-mail from a remote MS Exchange server. We've been using OTRS for almost 10 months now, although we get a relatively low e-mail volume, around 200 a day, nevertheless a stable system. You should visit their website for more information.

I hope this helps. =)

Thanks!

Mark

At 03:55 AM 10/31/2004, you wrote:
I was looking around SourceForge and other sites for a good email
support ticket system, but I didn't imagine there was so many (*hek
hek*), and I can't test all of them one at a time. I've only tested
one, it's called 'osTicket', it works, but I had a bit of problems
with email recieving on Postfix. (sayang)

Anyways... asides Kayako and Cerebrus Helpdesk (this one is great,
pero may bayad *sniff*), is there any other _good_ email ticket
systems out there that you guys could suggest?

Requirements ko lang naman kasi is that the helpdesk system recieves a
mail.. (like when a client sends to... [EMAIL PROTECTED]) it
automatically replys to the sender a ticket/reference number, and then
puts it in a queue for a support agent to review.

Thanks in advance. And have a nice day!

^^;

--
teejay teodoro
teejay[at]gmail[dot]com
--
Philippine Linux Users' Group (PLUG) Mailing List
[EMAIL PROTECTED] (#PLUG @ irc.free.net.ph)
Official Website: http://plug.linux.org.ph
Searchable Archives: http://marc.free.net.ph
.
To leave, go to http://lists.q-linux.com/mailman/listinfo/plug
.
Are you a Linux newbie? To join the newbie list, go to
http://lists.q-linux.com/mailman/listinfo/ph-linux-newbie

-- -- -- -- -- -- -- -- -- -- -- -- -- -- -- CEVOR.com - http://www.cevor.com

Mark John Buenconsejo
[EMAIL PROTECTED]
phone: +639177542463



--
Philippine Linux Users' Group (PLUG) Mailing List
[EMAIL PROTECTED] (#PLUG @ irc.free.net.ph)
Official Website: http://plug.linux.org.ph
Searchable Archives: http://marc.free.net.ph
.
To leave, go to http://lists.q-linux.com/mailman/listinfo/plug
.
Are you a Linux newbie? To join the newbie list, go to
http://lists.q-linux.com/mailman/listinfo/ph-linux-newbie

Reply via email to