I'm just curious why utility companies such as ISPs and energy companies all seem to have the absolute worst customer experience in terms of contacting them or paying a bill. Especially ISPs, whose job it is to provide a technology service, I'd expect much more from them but unfortunately they are often worse than power companies.
Why is it always when I go to their website (because there's no other way) it doesn't work. It's just a blank white page or if anything it's ATTENTION REQUIRED | ONE MORE STEP cloudflare. Suppose I get past that, and it tries to load 40 megabytes of javascript that start bogging down my computer to a fraction of a frame per second while I look in something like umatrix and see it pinging out to 80+ ad networks and tracking servers. If I try and contact them by the phone it's some maze of an automated robot, often times pressing zero for operator doesn't even work anymore. What is stopping someone for just making a simple ssh server with an ncurses interface I could use to pay my bill. Even support mosh for unreliable connections. I'd just ssh [email protected] , it'd ask me for my account #, give me a list of numbered options like an old BBS system, I'd select pay bill, enter my card info and select yes pay $n amount now. Essentially the same prompts on the phone but no need to sit there for hours with some piss poor speech detection ai repeating myself or my face tied to a handset. What's stopping an ISP from just using simple XHTML1.1 with HTTP post form submission? Why even clownflare at all when your in the same geographic area, and the SAME NETWORK as your customers? My cloud computing provider even has an IRC channel on OFTC for support you can talk to people. Why can't the utility companies do that. Instead spending massive amounts on convoluted unreliable javascript dumpster fires. Taking tens of seconds just to finish loading a page. It's not hard. It's like asking for ice cream and instead of just someone going to the fridge to get a scoop, they construct some sort of Rube Goldberg machine machine from Wallace and Gromit https://vid.puffyan.us/watch?v=2pofVTSHt_Y -- _____________________________________ / Perhaps no person can be a poet, or \ | even enjoy poetry without a certain | | unsoundness of mind. | | | \ -- Thomas Macaulay / ------------------------------------- \ \ /\ /\ //\\_//\\ ____ \_ _/ / / / * * \ /^^^] \_\O/_/ [ ] / \_ [ / \ \_ / / [ [ / \/ _/ _[ [ \ /_/ _______________________________________________ PLUG: https://pdxlinux.org PLUG mailing list [email protected] http://lists.pdxlinux.org/mailman/listinfo/plug
