On 07/19/2005 04:11 PM, C. Ed Felt wrote:
I am looking for a customizable Help Desk System that does the following:1. Uses PHP and a db back end. 2. Ticket tracking and logging system for customer support cases. 3. agent, admin, manager logins and case/Knowledge Base creation and management 4. Known issue tracker (built it bug tracker would probably be fine). 5. Open Source and free of course 6. A "tech level" solution article service (for techs to write solutions to share with other techs). 7. A graduated Knowledge Base system where one or several references tech level solutions can be used to create "supported" fixes for common issues.
I've a good friend who uses Request Tracker - http://www.bestpractical.com/rt/ - to do much of what you describe above for an Arizona school district. He's been very happy with it. If you like, I can put you in contact with him for deeper info.
--Tyler .===================================. | This has been a P.L.U.G. mailing. | | Don't Fear the Penguin. | | IRC: #utah at irc.freenode.net | `==================================='
