Not really, alot of people who buy this and need to call support, will likely be current and former windows users.
Therefore the understanding of how a person thinks that uses windows and the ability to support them on a daily basis, should probably be higher on the list of priorities than it already is. Lets face it, Windows Users, even "MCSEs", really don't know much about how things actually work, they expect things to work everywhere the same way they do in windows, click a button here, check a box there, click ok and we're done, and the fact is things don't in fact work that way, especially when making a transition, windows to linux. For example, I currently have 0 computers running any version of windows, I was even able to finally rid myself of emulated windows environments such as Win4Lin. Because of this, I have developed a fairly good skill level in Linux, and a deeper understanding of computing fundamentals. Believe it or not, in my day job, McAfee technical support for Comcast customers no less, my Linux skills translate well into the troubleshooting aspect of my job, but I'm absolutely terrible, at least on first try, at explaining to a customer what is wrong with their computer. Even though I work with it everyday, I feel I have at least to some extent lost touch with the windows crowd. OTOH, at least on my shift, I'm one of the go to guys, when the other techs run out of troubleshooting techniques, because they only have what they know to draw upon, and don't really have a deep and fundamental understanding of whats really going on when something does go wrong. Anyways, long story short, if you're looking for Tech Suppot personnel for pretty much any linux project, you need someone who shares some common thread with the people calling, and folks who run Linux, generally don't tend to call tech support if they can avoid it, preffering instead to fix it themselves and feel that gleam of pride and accomplishment. That essentially leaves windows users to call tech support. Ergo, a recently former windows user, or at least a person who understands the mindset of a windows user, is the ideal. Regards, On 10/20/05, H Glenn Hatfield <[EMAIL PROTECTED]> wrote: > <snip> > > >Description: This is a junior position that is much more than the "is it > >plugged in?" level of technical support. > > > > > <snip> > > >Skills desired: > > * MS Windows user understanding > > > > > > > I'm sensing a conflict in your job description. > > /* > PLUG: http://plug.org, #utah on irc.freenode.net > Unsubscribe: http://plug.org/mailman/options/plug > Don't fear the penguin. > */ > /* PLUG: http://plug.org, #utah on irc.freenode.net Unsubscribe: http://plug.org/mailman/options/plug Don't fear the penguin. */
