So, we are beginning a redesign of our retail store software, from the ground up. There are plenty of off the shelf products I can use for the basis of my store, but I'd rather build it all myself and thereby completely understand everything it does.

A visit to my local Barnes and Noble store along with a pretty good question answer period with Dr. Google leads me to believe that nobody has written a book on the best practices for building a web- based retail POS. Anyone ever heard of such a thing?

Specifically, I'm looking for pointers to ensure that the system:

A)  Accurately tracks customers and their invoices
B) Allows for our business model that centers around the concept of in-store credit
C)  Keeps the accountants happy. :-)

The major failing of our current incarnation of home-grown software is in letter C above, but it could stand to improve in A and B as well.

Thoughts?

-- Kimball


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