> > I am sorry you had that experience with ACN. I am trying to locate some > > contacts within the company that will be able to answer technical > > questions and provide technical documents. > > Don't hold your breath. When a company is geared to the consumer market, > they do not place any value on the availability of technical support below > the surface, nothing to answer serious questions. But, I'd eat my words if > they have finally matured and DO have tech support which will address the > questions I have.
I'll let you know what I can find. > > ACN has been around for over 14 years, so two years ago ACN would not > > have > > been a "handy-dandy new MLM". Maybe it was new to them. That is more > > likely the case seeing the piquing comments they make. > > Maybe I am talking about and considering a different ACN. The ACN I know > about is the one which started out pitching Lower Utility Billing, by > contracting with public service utilities such as Natural Gas, Water, > Electricity, et al. Is this the same ACN which has refocused it's efforts on > VOIP and the Net? ACN started out with only long distance and did have utilities for a while. I do not know how long ago they stopped doing utilities. Now they deal mainly in telecommunications (local, long distance, Internet (dial-up and DSL), Digital Phone Service (with video phone option), wireless (with all of the major service providers), and data cards and service. > > I have been an ACN local and long distance customer for over two years > > (long before I was a representative) and I have never had a problem they > > could not resolve in a timely manner. Much to the contrary, I love their > > 24 hour customer service as apposed to Qwest's 8am-6pm Mon-Fri customer > > service. I once had a problem with no dial tone that I verified was on > > the line side of the Dmark. I called on a Saturday morning and they had > > it back up in no time. In fact, since ACN leases Qwest's lines, ACN > > customers have priority over Qwest's own customers. > > Such service does sound impressive. Hopefully it's a different company than > when I interacted with them or when my patient did. I think they have grown a lot in 14 years. > > cable TV providers and satellite, where customers demand customized plans, > > without all the BS cruft that no one ever wants to consume. > > I was pointing to cable television as an example of cruft forced upon > consumers. Sign up for cable TV and you get plan A, B or C...and included > with each plan are channels which everyone wants, plus other crufty/BS which > no one ever wants, the junk stuff. Call up Comcast and ask to only get local > broadcast programming, plus your favorite movie channels, and sports > channels WITHOUT any of the other dumb stuff that you hope never to watch. > They will say Sorry, You can get the channels you want, but these others are > included...that's the plan...No Substitutions! > > Qwest currently advertises High Speed Internet, which their 'customers' > swear on the ad that the speed with Qwest just Feels faster...hell, how > about some concrete measurements, such as www.speakeasy.net... to really > show speed. You can't order the service they provide, at the price > quoted WITHOUT also purchasing a voiceline, or some other service. > > There is no 'a la carte' selection. They put the 'package' together and > that's what you get, take it or leave it. This, imho, is cruft or junk, it's > saying, you get this thing you really want, only if we also force you to > take this other junk you don't want, but we gotta move it out. > > I'd like to get cable net access at my office from comcast and choose > xmission as my > ISP, and choose whether I get a Static IP or whether it is dynamic, and i > don't want to get penalized and have to pay double for overlapping services. > Alas, the current system and marketing goals of all the providers disallows > me getting just what I want, and paying only for the services I want, > without other extra unwanted stuff. DSL service will always require a local phone service because you need the land line to bring the service over. No DSL providers would provide service over a line they have no control over. There are a few Internet providers that do have more flexibility than others. I get to the Internet through the American Fork high speed network, yet I can still only pick from the three ISPs they work with. Then I am restricted by the services the ISP I pick provides. Maybe in the future more freedom will be available. ~Ron Rafajko American Fork, Utah /* PLUG: http://plug.org, #utah on irc.freenode.net Unsubscribe: http://plug.org/mailman/options/plug Don't fear the penguin. */
