This is not Linux specific, but I wonder if some folks here would have some insight:

We are currently using a derivative of UltraVNC in one of our products that allows quick and easy access for our support department to see a user's screen and fix problems for them.

However, this solution has a few problems with it:
UAC in Vista disconnects
Windows Clients Only

We are a cross-platform shop, and wanted to know if anyone here has experience setting up a drop-dead simple (for the user) VNC solution that is fast, cross-platform, and free/oss.

Specifically, I'd like to have a simple menu item my user hits - like "Request Remote Help". That should be all they need to do.

Requirements:
Cross platform server capable of establishing reverse connections to a configurable destination Cross platform viewer capable of listening for and handling multiple simultaneous connections

I don't care much about file transfer, chat, or any of the other features some VNC products seem to like to bundle these days.

Thoughs?



- Kimball
http://www.kimballlarsen.com


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