On Fri, Jan 25, 2013 at 2:13 PM, Merrill Oveson <[email protected]> wrote:
> Anybody know how I can report this deceptive practice to The Better > Business Bureau? > Dan already answered, but to help get you direct to the point: http://www.bbb.org/us/File-Complaint/ Also, to relate: I had horrible service from Comcast over the span of approximately 5 months where I would maybe get a few hours of service per day, most of the time I had no internet connection. I complained, they "sent someone to look at it" (whom I never saw), and the "tech" said everything's fine (by the way, I had to call back and follow-up to hear any results of any mysterious visit). By the end of 5 months I was finally patched through to someone higher than just a tech who actually sounded like he could help, but then I moved. I got fiber through Utopia at my new place, and called Comcast to cancel. They tried insisting over the phone that I tell them my new address, to which I refused because they didn't need to know my new address for me to cancel. On a side note, Comcast later sent someone to cut my phone line (for completely unrelated reasons - in short, it was an "accident"), but that's a story for another day ;) I know Comcast is great for many, but my personal experience was horrible and I hope to never have to deal with them again (or be better equipped to bypass the crap and get actual service when I have a problem next time). -Eric /* PLUG: http://plug.org, #utah on irc.freenode.net Unsubscribe: http://plug.org/mailman/options/plug Don't fear the penguin. */
