That sounds like a genuine connectivity glitch. Alexa only waits max 8 seconds for a skill to respond before she errors off in a huff, so the skill gives LMS a max of 6 secs of timeout. If it linked and discovered ok then the comms details were clearly entered correctly. Any comms errors after that must be genuine temporary drops in connectivity in the path from the Amazon cloud to your LMS. Player names would not affect that. Things like wonky WiFi, a pi busy doing something very CPU intensive instead of being a good ngrok host - that comes to mind. Alexa herself also drops from time to time in my experience, although not often. Amazon aint perfect :)
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