Any idea on what I could try next to try to resolve?

Enable info logging for plugin.spotty, re-run the import and send me the server.log file: https://www.dropbox.com/request/T3RctyzGgNg0oFDubq6a

About a month ago we investigated a similar issue. Eventually that user's situation just started behaving correctly again after a few days. We didn't really understand what the problem was, but somehow his folder information wasn't found for a few days.

You could also use a slightly modified version of the importer to see whether you get any information out of it:

https://github.com/michaelherger/Spotty-Plugin/raw/master/Bin/MSWin32-x86-multi-thread/findSpotifyFolderFiles.exe


--

Michael
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