msimmo wrote: 
> Thanks for your continuing help in this matter, I've attempted to
> reinstall the latest firmware as you suggest, (to start with a clean
> slate). But the interface only has a "Check for update" option, & "load
> from file"
> 
> If I chose "Check for update" option, I am told I have the latest
> version, & I cannot reinstall.
> 
> I suspect that I should use the "install from file" option, but where do
> I go to find the correct file source?
> 
> Thanks again
> 
> msimmo

The following command will perform a factory restore without deleting
data on the Public share:

/usr/local/sbin/factoryRestore.sh noreformat


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