Adam, Your approach seems fine, as long as your FAQ and Knowledge Base will be maintained to provide required information. Many companies don't spend enough resources in these areas, so browsing through their FAQs and Knowledge base is a waste of time.
Leonid -----Original Message----- From: Adam Churvis [mailto:[EMAIL PROTECTED] Sent: Friday, September 10, 2004 7:23 AM To: Plum Discussion List Subject: [plum] I need your opinions... To make sure we're supporting you guys properly once the product is released, I'd like to get your opinions on what will be the new support home page. Here's a screen capture: http://www.ProductivityEnhancement.com/supportpage.gif What do you think of the approach we're intending to take? Respectfully, Adam Phillip Churvis Member of Team Macromedia Advanced Intensive Training: * C# & ASP.NET for ColdFusion Developers * ColdFusion MX Master Class * Advanced Development with CFMX and SQL Server 2000 http://www.ColdFusionTraining.com Download CommerceBlocks V2.1 and LoRCAT from http://www.ProductivityEnhancement.com The ColdFusion MX Bible is in bookstores now!
