Thanks Bill,

The customer is from fairly large company and they're able to send email to other clients. They will not cooperate to help me troubleshoot this issue. I am working from the assumption the problem is on my side.


We were getting emails from that client up to few weeks ago. Nothing has changed on my side.

I had configured Postfix to handle TLS not sure if it will fix the error they're having.

This issue is tormenting me! not sure where else to try to prove is on their side.

If you have any other ideas please share, I appreciate your help!

Thanks for your support!

On 2/9/2018 9:25 AM, Bill Cole wrote:
One more thing...

On 9 Feb 2018, at 9:09, Motty Cruz wrote:

Isn't because my smtp server does not support TLS?

Yes, it could be. Their broken firewall may be set to require TLS support.

Which is not in itself a bad thing. The only thing broken about this IF it's because they require TLS is the way they are disconnecting.

Not supporting TLS for incoming email is not a rational choice in the modern world.

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