On 12 May 2018, at 17:55 (-0400), Thomas Smith wrote:

The documentation[1] and several e-mails here mention that reject_unknown_client_hostname can reject legitimate e-mails.

What exactly are these scenarios? When do they occur in real life? Are there really legitimate mail servers that don't have a reverse DNS record that resolves to their IP?

Yes. Examples:

1. One of the outbound mail servers for my state government (Michigan, USA) has 5 PTR records, 2 of which give names that don't resolve. So, 40% of the time it would hit reject_unknown_client_hostname.

2. Occasionally, DNS for some of the outbound mail servers for Office365 goes bad and the reverse names for a subset of them return NXDOMAIN temporarily.

--
Bill Cole
b...@scconsult.com or billc...@apache.org
(AKA @grumpybozo and many *@billmail.scconsult.com addresses)
Currently Seeking Steady Work: https://linkedin.com/in/billcole

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