>Subject: More on @home.com situation >Date: Tue, 14 Aug 2001 21:21:25 -0400 >From: Dan Knight <[EMAIL PROTECTED]> >Message-Id: ><20010815012133.OPMK22605.femail46.sdc1.sfba.home.com@[192.168.10.211]> > >I just put subscribers back on a half-dozen different lists -- all @home >users. This is getting old fast. > >I'm also changing the way the list server handles bounces. The way it has >been set, when it is unable to deliver a message due to a full mailbox or >downed server, it temporarily unsubscribes an account for 12 hours, then >tries again. It then sends an email to the subscriber asking you to reset >the bounce counter. > >If you don't reset the bounce counter, after 20 bounces the server will >unsubscribe an address permanently. That's at least 10 days worth of >bounces. > >On the other hand, if it attempts to deliver a message and the receiving >mail server says "no such recipient" or generates some other type of >fatal error, the list server takes their word for it that there is no >such address and unsubscribes it from the list. > >That's a logical way to proceed, but @home is apparently sending fatal >errors back to the list server, which is why it has been unsubscribing so >many @home users. (The odd thing is, none of this seems to be happening >to digest subscribers -- go figure!) > >I'm changing the list server so that it will no longer assume that a >fatal error message really means what it says. Instead, a fatal error >will be the equivalent of three regular bounces, so it will take 20 >regular bounces, 7 fatal errors, or some combination thereof before the >list server removes subscriptions. > >It shouldn't have to be this way, but as long at the @home.com mail >server is sending out fatal errors when the errors aren't fatal, we'll do >what we can to compensate. (For the record, I still recommend @home users >set up at least one alternative email address on a free server and use >that instead of their regular @home mailbox for the lists. In all the >years I've been running lists, nobody matches @home's level of mail >server problems. Nobody.) > >Dan the listmom Dan, You could teach the FunnelWeb/Quest folks a few things... they just went with Arrow (an NT list server) and have completely botched things. This, from a web analysis company! Too bad you can't let the @home users know who the real problem is: complain to @home, folks -- or cancel your service. That message WILL get through. paul vail after hours -- -- PowerBooks is sponsored by <http://lowendmac.com/> and... Small Dog Electronics http://www.smalldog.com | Refurbished Drives | -- Enter to win a FREE Titanium G4 PowerBook! -- | & CDRWs on Sale! | Support Low End Mac <http://lowendmac.com/lists/support.html> PowerBooks list info: <http://lowendmac.com/lists/powerbooks.shtml> Send list messages to: <mailto:[EMAIL PROTECTED]> To unsubscribe, email: <mailto:[EMAIL PROTECTED]> For digest mode, email: <mailto:[EMAIL PROTECTED]> Subscription questions: <mailto:[EMAIL PROTECTED]> Archive: <http://www.mail-archive.com/powerbooks%40mail.maclaunch.com/> Using a Macintosh? Get free email and more at Applelinks! <http://www.applelinks.com>
