They continued to repair 190 and 5300 cases longer than anyone else would have.
Let's not talk about 5300s. The battery problem wasn't their fault (it was Sony's), you are right. And there were only a few (fewer than 5?) that had faults...
But other than that, the 5300 is a terrible example. The reason Apple kept repairing them is _because_ they were so shoddy. IIRC, class action lawsuit against Apple required them to support the 5300 for as long as they did. Technically, California law held them to supporting the 5300 for 7 years from the last date of manufacture (which ended just this summer).
The REA was not a result of Apple being a good corporate citizen. It was because they really screwed up the 5300 and were forced to fix them.
Same deal with many of the 5xxx/6xxx series.
Same deal with many other Apple devices that have had problems (including the 1710 display - Apple got so many complaints about them that they were eventually shamed into extending the warranty on them for two extra years).
My feelings are that if Apple released a machine with poor quality due to poor QA (even if it's not an Apple part that failed - and then what _would_ count as an Apple part? Virtually every ASIC on the board is designed by a 3rd party - very little is Apple custom. And NONE of it was fabbed by Apple.), then Apple should have to pay the piper. Apple sells the box, Apple supports the box, Apple should FIX the box.
Peace, Drew
--
Author of ClassicStumbler email: <[EMAIL PROTECTED]> web: <http://www.alksoft.com/>
Visit the PowerBook 5300 FAQ! <http://www.alksoft.com/5300_FAQ/>
-- PowerBooks is sponsored by <http://lowendmac.com/> and...
Small Dog Electronics http://www.smalldog.com | Enter To Win A | -- Canon PowerShot Digital Cameras start at $299 | Free iBook! |
Support Low End Mac <http://lowendmac.com/lists/support.html>
PowerBooks list info: <http://lowendmac.com/lists/powerbooks.shtml> --> AOL users, remove "mailto:"; Send list messages to: <mailto:[EMAIL PROTECTED]> To unsubscribe, email: <mailto:[EMAIL PROTECTED]> For digest mode, email: <mailto:[EMAIL PROTECTED]> Subscription questions: <mailto:[EMAIL PROTECTED]> Archive: <http://www.mail-archive.com/powerbooks%40mail.maclaunch.com/>
Using a Mac? Free email & more at Applelinks! http://www.applelinks.com
