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Remedy Administrator Location: Alpharetta, GA Length: 6 months Start: ASAP Interview: phone Rate: Description of Roles: a) Remedy Admin - Total Experience 8 yrs. Remedy Experience 3-5 yrs b) Remedy Support Analyst - Total Experience 5 yrs. Remedy Experience 2-3 yrs c) Skills - · implementation and administration experience Remedy IT Service Management, Remedy Service Desk, Remedy Change Management, Remedy Asset Management & SLA Management § Systems Administration experience with solution with special emphasis on development/tailoring the data and workflows around each of these modules § Must be familiar with API's used in the application § Must understand Database terminology and structure § Must be familiar in working with common components of a Database § Must be able to perform server installations, upgrades, client installations, and upgrades § Must be able to create an ODBC and other database connections § Basic Web technology experience § Experience in data gathering, manipulation, analysis, and presentation using various tools such as Excel, Access, Powerpoint and SQL Server § Understanding of SQL databases § Understanding of Windows OS Platforms such as Windows Vista, XP, 2000/2003 Server, AIX, Solaris & Unix/Linux § Working knowledge of network infrastructure D) Broad Responsibilities: · Provide technical and functional application support for the Remedy Application · Run routine maintenances procedures and health checks to insure the proper operation of the portal. · Advise on and resolve chronic issues. · Ability to understand custom code, trace errors and analyze system for design changes to ensure integrity, performance, accessibility, and recoverability of data. · Manage/coordinate resolution of complex production support issues through completion. · Work with other application support team members to troubleshoot issues and ensure operational readiness as it relates to integration with upstream and downstream systems. · Manage relationship/escalation to vendor Remedy as it relates to issues with configuration of the applications. · Assist with proactive capacity planning for the Portal environment as usage and interdependencies grow. · Evaluate impact of patches to the application. · Define and implement monitoring requirements to identify issues before they are reported by end-users. · Maintain application support documentation. · Act as on-call after hours support on a rotating basis addressing critical and high-priority issues opened for other business critical applications. · Deploy and validate changes to production during non-peak business hours. · Train team members and provide guidance, as needed for shared on-call duties · Other IT Support related tasks as deemed appropriate by management. Sareen Bhaskaran Resource Manager Prosoft Cyberworld Group 630-371-0530 ext 145 [email protected] YAHOO IM: sareen_prosoftcyberworld PLEASE MARK A CC TO [email protected] -- You received this message because you are subscribed to the Google Groups "Powerbuilder Assignments" group. To post to this group, send email to [email protected]. For more options, visit this group at http://groups.google.com/group/powerbuilder-assignments?hl=.
