Hello , Please take a look at the requirement given below and share the resume at [email protected]
*Position: Unified Communications Engineer/ Voice Engineer* *Location: Sunnyvale, CA* *Duration: 12+ Months* *Phone & Skype* • Build and configure agents in both UCCE and/or CUCM. Handle issues with agent/phone setup. • Understand how to use CCEAdmin to move agents in and out of Precision Queues. • Test and validate Ingenius logins for both Sales(Outbound) and Inbound Contact Center. • Ability to set up and configure Mobile Agents – Troubleshoot Mobile Agent configuration • IVR Scripting – Basic scripting using MicroApps. Call Studio is a plus. Able to change prompts in production, convert messages/prompts to the correct format, and test changes before deploying into production. Document changes made. • ICM Scripting – Able to translate simple business rules to ICM Scripts. • Knowledge of CVP Call Flow, SIP Server Groups, and CVP Dialing plan. Understand the relationship between CUCM and CVP • Knowledge of Reporting in CUIC. Create a custom report using custom SQL, Edit View, Edit Filters, and scheduling reports for customers. • Document Call Flow for various Inbound/Outbound Toll Free numbers. • Understand how to use AT&T Route-IT to make Toll Free changes for DR and New App implementation. • Troubleshoot basic voice issues like (calling issues, Call quality issues) *Regards,* Ashish Khatri [email protected] [email protected] -- You received this message because you are subscribed to the Google Groups "Powerbuilder Assignments" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To post to this group, send email to [email protected]. Visit this group at https://groups.google.com/group/powerbuilder-assignments. For more options, visit https://groups.google.com/d/optout.
