Urs Gruetzner on 3/12/05 said >am Samstag, 12. März 2005 12:27 Uhr schrieb Tim Hodgson > >>Prompted by a couple of recent threads, and Mikael's suggestion of a >>feature request page, I was wondering how CTM manages this issue. >> >>I know that OmniGroup, for one, keeps a database where they record every >>feature request that appears on their mailing lists, together with how >>many times it's been requested. That way there's at least a certain >>amount of objectivity to claims that "everyone's been asking for feature >>X for years" or "hardly anyone's bothered about feature Y". >> >>I imagine CTM do something similar; it'd be interesting to know though. > > >This would be a smart idea for many products. I am astonished that >especially in the software industry this customer feedback channel is not >used more frequently.
I have heard developers say that they do not do this because the competition will also read it. Probably this is not a problem as long as the list remains a users list without developer feedback. -- Barbara Needham
