Judith Beiss wrote:
>I have a message in my In Tray which cannot be opened. Each time I've
>clicked on it, PM freezes (spinning cursor) and I have to Force Quit.
It's probably an HTML message that causes the Apple's HTMLRendering
engine to hang. You can disable HTMLRendering in the preferences, and
click the globe button at the bottom of HTML messages to view them in
your web browser instead.
>Question: how do I delete this message from my In Tray? I do not wish to
>open it--it's probably corrupted or worse--but how do I move it out of
>that In Tray to Trash? As soon as I highlight it to move it, cursor
>begins to spin; there is not alert message.
There are several ways to move a message to the trash without displaying
it's content (thus without marking it as read):
- drag it to the Mail Trash (it is displayed only when you release the
mouse, if the click was not a drag)
- control-click or right-click it and choose "Move to Mail Trash" in the
contextual menu
- change the browser layout to "2 panes" (menu view/browser layout), or
move the pane separator between the message list and the contents pane to
the bottom of the window, so the preview pane is no longer visible; then
selecting a message will not display it.
- select multiple messages (either by click and drag in an empty area, or
select a first message and shift-click or option-click this one)
Jérôme - PowerMail Engineering
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