powermail-discuss Digest #2937 - Thursday, January 8, 2009
Re(2): 6.0 Crashing
by "Alan Harper" <[email protected]>
Long delay after clicking "send message"
by "Stéphane Terreaux" <[email protected]>
Re: 6.0 Crashing
by "Matthias Schmidt" <[email protected]>
----------------------------------------------------------------------
Subject: Re(2): 6.0 Crashing
From: "Alan Harper" <[email protected]>
Date: Wed, 7 Jan 2009 11:43:47 -0800
Well, PM support asked me to send crash logs, which I did regularly, but
I never heard anything from them. I inquired whether they wanted me to
continue, and didn't hear anything, so I stopped.
Your symptoms are identical to mine.
A
Bill Schjelderup ([email protected]) said on 1/7/09:
>Alan,
>
>I've been having these for a long time also.
>
>Higher frequency with v5 than v6, but still the same problem.
>
>I've sent many crash logs to ctmdev, but I have no idea if they have
>helped or not.
>
>The vast majority of these seem to occur when I'm performing a drag
>event and a message is received; other times when PM is trying to image
>a HTML email and some background operation occurs.
>
>My theory is it's a threading problem...and clearly it's hard for them
>to find.
>
>Perhaps if we ALL send crash logs it will help....
>
>(about 50% of the time a relaunch is quick, the other 50% it needs to
>rebuild sort indexes...)
>
>Oh, and this occurs on both my home and office machine (I carry my PM
>database between offices via an external hard disk..)
>
>+-------------------------------------------+
> Bill Schjelderup -- [email protected]
>+-------------------------------------------+
>>Hi
>>
>>PM 6 is crashing on me a few times a week. I can't discover any pattern
>>to the crashes, but they are usually (> 50%) followed by a 6-minute
>>reindexing when I relaunch PM. It makes it difficult to respond quickly
>>to emails!
>>
>>Has anyone else found this? Any thoughts on how to minimize crashing?
>>
>>Alan
>>
>>PS, FWIW, I had similar problems with PM 5. I have since reinstalled my
>>entire system, and upgraded to PM 6. It appears that PM 6 crashes less
>>often than 5, but not significantly so.
>>
>>
>>
>
>
>
>
----------------------------------------------------------------------
Subject: Long delay after clicking "send message"
From: "Stéphane Terreaux" <[email protected]>
Date: Wed, 7 Jan 2009 21:46:17 +0100
[Third time I send the message, it seems the two firsts were
unsuccessfull, maybe because I attached a sampling file. I apologize if
you received it twice.]
Hi everybody,
my best wishes to all for a colourfull and joyfull year !
I notice a small problem with PM6, which I have never seen before.
When a new mail is ready and I click on the "Send" stamp button, I have
to wait a long time before the new msg window closes and I can work with
PM. A "long time" means, more or less, 2 minutes.
At the beginning, I thought this delay was related to the message size
and attached file size, but in fact it seems not.
In the meantime, PM shows me the rotating coloured wheel. The Activity
monitor tells me that PM is not responding (displayed in red), with 0
CPU consumption. It looks like PM is waiting for something...
My message database is only around 100 Mo big. Not that fat. Freshly
compacted, same problem. Rebuild the search index (through the menu), no
change (it looks like the command did nothing). When I try to compact
the search index (through the menu), PM crashes.
I have compacted again and rebuilt the indexes through the maintenance
dialog, no change. I have not tried the low level database rebuild.
below is a sampling of PM, obtained with the Activity monitor during the
"no response" time. I can't read it but maybe it can help.
Does anyone have the same problem, or did anyone find a way to end with that ?
Thanks in advance,
Stéphane.
Analysis of sampling pid 4053 every 10.000000 milliseconds
Call graph:
300 Thread_0f07
300 start
300 start
300 start
300 LApplication::Run()
300 start
300 LTSMDocApp::ProcessNextEvent()
300 WaitNextEvent
300 WNEInternal
300 GetNextEventMatchingMask
300 GetOrPeekEvent
300 ToolboxEventDispatcher
300 SendEventToEventTarget
300 SendEventToEventTargetInternal
(OpaqueEventRef*, OpaqueEventTargetRef*, HandlerCallRec*)
300 DispatchEventToHandlers
(EventTargetRec*, OpaqueEventRef*, HandlerCallRec*)
300 ToolboxEventDispatcherHandler
(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*)
300 SendEventToEventTarget
300 SendEventToEventTargetInternal
(OpaqueEventRef*, OpaqueEventTargetRef*, HandlerCallRec*)
300 DispatchEventToHandlers
(EventTargetRec*, OpaqueEventRef*, HandlerCallRec*)
300 StandardWindowEventHandler
300 HandleMouseEvent
300 HandleWindowClick
300 SendEventFromMouseDown
300 SendEventToEventTarget
300
SendEventToEventTargetInternal(OpaqueEventRef*, OpaqueEventTargetRef*,
HandlerCallRec*)
300
DispatchEventToHandlers(EventTargetRec*, OpaqueEventRef*, HandlerCallRec*)
300
StandardWindowEventHandler
300
HandleWindowEvent
300
HandleClickAsHIView
300
HIView::Click(OpaqueEventRef*)
300
SendEventToEventTarget
300
SendEventToEventTargetInternal(OpaqueEventRef*, OpaqueEventTargetRef*,
HandlerCallRec*)
300
DispatchEventToHandlers(EventTargetRec*, OpaqueEventRef*, HandlerCallRec*)
300 HIView::EventHandler(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*)
300 HIView::ClickSelf(OpaqueEventRef*)
300 HIView::ClickInternal(CGPoint
const&, unsigned long, void (*)(OpaqueControlRef*, short),
OpaqueEventRef*, bool)
300 HIView::NotifyControlHit
(short, unsigned long)
300 SendControlHit(HIView*,
short, unsigned long)
300 SendEventToEventTarget
300
SendEventToEventTargetInternal(OpaqueEventRef*, OpaqueEventTargetRef*,
HandlerCallRec*)
300
DispatchEventToHandlers(EventTargetRec*, OpaqueEventRef*, HandlerCallRec*)
300
LHIToolbarItem::StaticCustomToolbarItemDelegate
(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*)
300
LHIToolbarItem::CustomToolbarItemDelegate(OpaqueEventHandlerCallRef*,
OpaqueEventRef*)
300
LHIToolbarItem::PerformAction(short)
300
LCommander::ProcessCommand(long, void*)
300 start
300
CSpellCheckingWaste::ObeyCommand(long, void*)
300
WTextView::ObeyCommand(long, void*)
300
LCommander::ObeyCommand(long, void*)
300
LCommander::ProcessCommand(long, void*)
300 start
300 start
300 start
300 VKOpaqueCall
300 RVLookerNew
300 RVLookerNew
300 start
300 CMAS::SmtpQueueMsg
(CDatabase::IDType)
300 CSMTPEngine::QueueMsg
(CDatabase::IDType)
300
CSMTPEngine::CBuilderQueue::QueueMsg(CDatabase::IDType)
300
CMsgFilteringEngine::DoFilterMsg(CMsg*,
CMsgFilteringEngine::madeActionStruct*, bool,
std::vector<CFilter::FilterLog, std::allocator<CFilter::FilterLog> >*, bool)
300
CMsgFilteringEngine::DoFilterMsg(CFilter&, CMsg*, bool*,
CMsgFilteringEngine::madeActionStruct*, CFilter::FilterLog*)
300
CMsgFilteringEngine::DoAction(CFilter::CAction const&, CMsg*,
CMsgFilteringEngine::MatchingCriteria&,
CMsgFilteringEngine::madeActionStruct*)
300 start
300
LPeriodical::DevoteTimeToRepeaters(EventRecord const&)
300
URun1Script::SpendTime(EventRecord const&)
300 OSAExecute
300
CallComponentDispatch
300
AGenericManager::HandleOSACall(ComponentParameters*)
300
AppleScriptComponent
300 CallComponentFunction
300 CallComponentFunctionCommon
300 ASExecute(unsigned long,
unsigned long, long, unsigned long*)
300 UASExecute(unsigned char)
300 UASExecute1()
300 BCMessageSend()
300 UASSend(unsigned char,
TUASSendMode)
300 UASSend1(unsigned
char, unsigned char, unsigned char, TUASSendMode)
300 UASRemoteSend
(unsigned char, unsigned char, unsigned char, unsigned char, unsigned
char, unsigned char*)
300
TUASApplication::Send(TStackFrame_UASRemoteSend*, AEDesc*, AEDesc*,
unsigned char, unsigned char, unsigned char)
300 ComponentSend
(AEDesc const*, AEDesc*, long, long)
300 InvokeOSASendUPP
300
AEDefaultSendProc(AEDesc const*, AEDesc*, long, short, long, unsigned
char (*)(EventRecord*, long*, OpaqueRgnHandle**), unsigned char (*)
(EventRecord*, long, long, AEDesc const*), long)
300 AESend
300 aeSend
300
AESendMessage
300
CFRunLoopRunInMode
300
CFRunLoopRunSpecific
300
mach_msg_trap
300 mach_msg_trap
300 Thread_1003
300 _pthread_body
300 __ape_agent
300 mach_msg_trap
300 mach_msg_trap
300 Thread_1103
300 _pthread_body
300 ah_serv_loop
300 mach_msg_trap
300 mach_msg_trap
300 Thread_1203
300 _pthread_body
300 CooperativeThread
300 LThread::DoEntry(void*)
300 LThread::Cleanup::Run()
300 LSemaphore::Wait(long)
300 LThread::SemWait(LSemaphore*, long, QHdr&, unsigned char&)
300 SetThreadStateEndCritical
300 SetThreadState
300 YieldToThread
300 mach_msg_trap
300 mach_msg_trap
300 Thread_1303
300 _pthread_body
300 CarbonSelectThreadFunc
300 syscall
300 syscall
300 Thread_1403
300 _pthread_body
300 CarbonOperationThreadFunc
300 semaphore_wait_signal_trap
300 semaphore_wait_signal_trap
300 Thread_1503
300 _pthread_body
300 CarbonATOperThreadFunc
300 semaphore_wait_signal_trap
300 semaphore_wait_signal_trap
300 Thread_1603
300 _pthread_body
300 forkThreadForFunction
300 +[NSURLConnection(NSURLConnectionInternal) _resourceLoadLoop:]
300 CFRunLoopRunInMode
300 CFRunLoopRunSpecific
300 mach_msg_trap
300 mach_msg_trap
300 Thread_1703
300 _pthread_body
300 select
300 select
300 Thread_1803
300 _pthread_body
300 forkThreadForFunction
300 +[NSURLCache _diskCacheSyncLoop:]
300 CFRunLoopRunInMode
300 CFRunLoopRunSpecific
300 mach_msg_trap
300 mach_msg_trap
300 Thread_1903
300 _pthread_body
300 CooperativeThread
300 LThread::DoEntry(void*)
300 start
300 start
300 CSemaphore::Wait(CMutex&)
300 CConditionImp::Wait(CMutex*)
300 CThreadImp::SuspendPPThread(CPPThread*)
300 LThread::Suspend()
300 SetThreadStateEndCritical
300 SetThreadState
300 YieldToThread
300 mach_msg_trap
300 mach_msg_trap
300 Thread_1a03
300 _pthread_body
300 CarbonInetOperThreadFunc
300 semaphore_wait_signal_trap
300 semaphore_wait_signal_trap
Total number in stack (recursive counted multiple, when >=5):
12 start
11 _pthread_body
7 mach_msg_trap
5 DispatchEventToHandlers(EventTargetRec*,
OpaqueEventRef*, HandlerCallRec*)
5 SendEventToEventTarget
5 SendEventToEventTargetInternal(OpaqueEventRef*,
OpaqueEventTargetRef*, HandlerCallRec*)
Sort by top of stack, same collapsed (when >= 5):
mach_msg_trap 2100
semaphore_wait_signal_trap 900
select 300
syscall 300
Sample analysis of process 4053 written to file /dev/stdout
Sampling process 4053 each 10 msecs 300 times
----------------------------------------------------------------------
Subject: Re: 6.0 Crashing
From: "Matthias Schmidt" <[email protected]>
Date: Thu, 8 Jan 2009 10:33:25 +0100
Hello,
looks like the crashes are connected to the installed stuff it engine.
Long time ago I had a simular problem.
Meanwhile I use Pathfinder, which installs always the last engine and I
also bought stuff it.
all the best
Matthias
Am/On Wed, 7 Jan 2009 11:43:47 -0800 schrieb/wrote Alan Harper:
>Well, PM support asked me to send crash logs, which I did regularly, but
>I never heard anything from them. I inquired whether they wanted me to
>continue, and didn't hear anything, so I stopped.
>
>Your symptoms are identical to mine.
>
>A
>
>Bill Schjelderup ([email protected]) said on 1/7/09:
>
>
>>Alan,
>>
>>I've been having these for a long time also.
>>
>>Higher frequency with v5 than v6, but still the same problem.
>>
>>I've sent many crash logs to ctmdev, but I have no idea if they have
>>helped or not.
>>
>>The vast majority of these seem to occur when I'm performing a drag
>>event and a message is received; other times when PM is trying to image
>>a HTML email and some background operation occurs.
>>
>>My theory is it's a threading problem...and clearly it's hard for them
>>to find.
>>
>>Perhaps if we ALL send crash logs it will help....
>>
>>(about 50% of the time a relaunch is quick, the other 50% it needs to
>>rebuild sort indexes...)
>>
>>Oh, and this occurs on both my home and office machine (I carry my PM
>>database between offices via an external hard disk..)
>>
>>+-------------------------------------------+
>> Bill Schjelderup -- [email protected]
>>+-------------------------------------------+
>>>Hi
>>>
>>>PM 6 is crashing on me a few times a week. I can't discover any pattern
>>>to the crashes, but they are usually (> 50%) followed by a 6-minute
>>>reindexing when I relaunch PM. It makes it difficult to respond quickly
>>>to emails!
>>>
>>>Has anyone else found this? Any thoughts on how to minimize crashing?
>>>
>>>Alan
>>>
>>>PS, FWIW, I had similar problems with PM 5. I have since reinstalled my
>>>entire system, and upgraded to PM 6. It appears that PM 6 crashes less
>>>often than 5, but not significantly so.
>>>
>>>
>>>
>>
>>
>>
>>
>
>
>
>
Thanks and all the best
Matthias
----------------------------------------------------------------------
End of powermail-discuss Digest
