Hi - I have been unable to send email (using my business domain - com- advantage.com) since last week when the server I was on went down. There were issues related to the raid controller so the mirror drive wasn't able to be used. The entire server was rebuilt/restored, but it was a multi-day process restoring accounts (WHM and cPanel). I wasn't involved with the data center because I sublease space on the server, but the server admin has supported getting clients of mine back up and running.
From what I understand, in most cases, the clients have Outlook on PCs. The accounts are 'fixed' using Outlooks' Repair Utility. From what I understand new account won't work initially, but they will after the Repair routine is run. It seems to have something to do with encryption and unencrypted messages being sent. I have a few clients whose websites and email I host - who continue to have issues connecting, but the server admin and data center are confident everything is running correctly on their end. Something gets messed up on the client side, and in my case resolution is not easy. I even tried Terminal mode to change defaults in PowerMail (based on an article I read on CTM's website). I can ping my server, but cannot Telnet to it. Also, my wife's Mail application fails to send email. I set her up with a Comcast. ISP account, but these connection issues point to something network wide, and not PowerMail specific. Still, hopefully someone in this community has some thoughts or insights that might lead me to resolving my sending issue. Thanks in advance for your help. Regards, Paul
