I'm wondering if anyone can help me with this - I'm in the process of
switching ISPs, from Earthlink to Charter, but was planning on keeping
my Earthlink email address for a while to smooth the transition.
Unfortunately, I don't seem to be able to connect to Earthlink's SMTP
server when I'm
a) using PowerMail, and
b) using Charter as my ISP.
I had noticed this before when travelling - I could receive email, but
not send it. The workaround was to use Earthlink's web mail client to
send emails, which was a pain, because I would forget the problem until
I encountered an issue, then had to cut-and-paste from PowerMail to the
browser.
The weird wrinkle is that this seems to be a PowerMail issue. Witness
this email, sent using Thunderbird, using Charter to connect to
Earthlink's SMTP server. I've check, double-check, and triple-checked
the SMTP settings in PowerMail, even cutting-and-pasting all settings
from Thunderbird to PowerMail, but PowerMail simply won't connect to
Earthlink's server. In fact, if I leave the password field blank in
PowerMail, it never prompts me for the password, it simply times out
attempting to send the message.
I called Earthlink customer support, and true to form they simply told
me that my only option when not using Earthlink as my ISP was to use the
web mail client, as they are blocking "all wireless servers". Which is
patent nonsense in addition to being wrong, since as I stated before,
this email is being sent through my home wireless network, using Charter
as the ISP.
Hoping somebody's already found the solution,
Evan Evanson
PowerMail user since 2002
