Hello, Have you possibly used a webmail interface to retrieve the PMKey file ? Is there a chance you could, in that case, refetch it with a mail client ? Webmail interfaces tend to corrupt PMKeys.
Kind regards, Chantal Favre CTM Development SA ctm-i...@ctmdev.com --------------------------------------------------------------------- "In my first minutes with PowerMail 6, I've already been able to archive a vast amount of my e-mail database and everything is running brilliantly... Many thanks to CTM !" Ricardo Pinto, PowerMail version 6 owner (unsolicited commment) Download demo versions of PowerMail and FoxTrot Search products: <http://www.ctmdev.com> --------------------------------------------------------------------- On Feb 26, 2012, at 11:12 PM, John Maylone wrote: I just bought PM6 for my wife but the PM Key that I was emailed will not work using either of the prescribed methods. Is there another way? Thanks for any help. John