powermail-discuss Digest #3032 - Wednesday, June 26, 2013
Re(3): Incoming email crashes PowerMail
by "Winston Weinmann" <[email protected]>
Re(4): Incoming email crashes PowerMail
by "Peter Lovell" <[email protected]>
Re: Incoming email crashes PowerMail
by "PowerMail Engineering" <[email protected]>
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Subject: Re(3): Incoming email crashes PowerMail
From: "Winston Weinmann" <[email protected]>
Date: Tue, 25 Jun 2013 23:28:24 -0400
This assumes CTM is interested in getting copies to try to fix the problem.
But thanks.
- Winston
Peter Lovell wrote:
>I've found that keeping the mail item in PM or webmail doesn't always
>keep all the info needed to reproduce the problem.
>
>Apple's "Mail" does seem to keep it all. You can use Message->Forward as
>Attachment or View->Message->Raw Source to get the full message as
>received. That might be more helpful.
>
>
>
>Tom Dillon <[email protected]> wrote:
>
>>I've had this happen a few times, quite some time ago, and I had to go
>>to the mail server or web mail interface and delete the offending
>>emails. They each had attachments, but I never figured out why they
>>crashed PowerMail.
>>
>>Winston Weinmann wrote:
>>
>>>Happened again. No thoughts on why this might happen?
>>
>>>Winston Weinmann wrote:
>>>
>>>>There are emails from one source (airline sale announcement) that
>>>>regularly crash PowerMail when I try to download it. Then PowerMail has
>>>>to rebuild the sort index. In order to download mail I have to use
>>>>webmail to delete the message that's causing the problem, then PowerMail
>>>>can proceed with downloading new messages as normal.
>>>>
>>>>Not every message from the airline causes the crash. I have started
>>>>saving those that do cause the crash in web mail and could forward an
>>>>example if that would help fix the problem.
>
>
>
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Subject: Re(4): Incoming email crashes PowerMail
From: "Peter Lovell" <[email protected]>
Date: Wed, 26 Jun 2013 01:19:59 -0400
Winston Weinmann <[email protected]> wrote:
>This assumes CTM is interested in getting copies to try to fix the problem.
Hi Winston,
I realize quite well that PM is not CTM's prime product. Bug fixes are certainly
not at the top of their agenda. But despite limited resources they have done
well
and I commend them for that.
If you have a sample that causes a clear, reproducible failure then that is of
considerable value. These bugs are the ones that are most likely to be fixed.
No-one is promising that any, including yours, will be fixed. But problems that
lack a solid example are prime candidates for the "later" list. So, for all our
sakes, please send in your sample. And please send the crash dump (check in
<home>/Library/Application Support/CrashReporter and I think you'll see dumps).
Thanks.....Peter
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Subject: Re: Incoming email crashes PowerMail
From: "PowerMail Engineering" <[email protected]>
Date: Wed, 26 Jun 2013 11:49:42 +0200
Winston Weinmann wrote:
>There are emails from one source (airline sale announcement) that
>regularly crash PowerMail when I try to download it.
Can you send me the raw message source of one of these messages? If the message
is still present on the server, you can get it by retrieving the message with
Apple Mail, then choose the file / save as menu, and select the "raw message
source" format.
Thanks for the report
Jérôme - CTM Engineering
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End of powermail-discuss Digest
