powermail-discuss Digest #3051 - Tuesday, September 3, 2013
"Index file" problem
by "Peter Lovell" <[email protected]>
Re: "Index file" problem
by "PowerMail Engineering" <[email protected]>
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Subject: "Index file" problem
From: "Peter Lovell" <[email protected]>
Date: Mon, 02 Sep 2013 18:43:27 -0400
Hello all,
for a few days now I have experienced a problem where PowerMail can't open the
index file. The sequence of dialogs is ...
---------------------------
Can't open the index file
More info ... OK
---------------------------
An indexing error occurred
(index)
More info ... OK
---------------------------
An indexing error occurred
(index)
Class=FoxT;what=9;when=2(index)
OK
---------------------------
I'm running PM 6.2b1 on Mac OS X 10.8.4.
Looking at files in the PM directory I see one named ".PMLock" but the date is
after the problem started.
Last login: Thu Aug 29 11:17:48 on console
alta:~ peter$ ls -al /Users/peter/Mail/PowerMail\ Files
total 3988776
drwxr-xr-x@ 23 peter staff 782 Sep 1 16:24 .
drwxr-xr-x@ 4 peter staff 136 Feb 26 2008 ..
-rwxr-xr-x@ 1 peter staff 15364 Sep 2 18:34 .DS_Store
-rw-r--r--@ 1 peter staff 12 Sep 1 16:21 .PMLock
-rw-r--r--@ 1 peter staff 1681408 Sep 2 18:34 Address Database
-rw-r--r--@ 1 peter staff 1671168 Sep 1 16:20 Address Database.old
drwxr-xr-x@ 17081 peter staff 580754 Sep 2 09:31 Attachments
-rw-r--r--@ 1 peter staff 0 Dec 20 2002 Custom Dictionary
drwxr-xr-x@ 5 peter staff 170 Nov 16 2003 Custom Scripts
drwxr-xr-x@ 2 peter staff 68 Apr 20 2004 Custom Sounds
drwxr-xr-x 8 peter staff 272 Feb 15 2013 IMAP Cache
-rw-r--r--@ 1 peter staff 0 Feb 4 2003 Icon?
-rw-r--r--@ 1 peter staff 1020617868 Sep 2 18:34 Message Database
drwxr-xr-x@ 7122 peter staff 4698596 Sep 2 18:34 Message Database
Spotlight cache
drwxr-xr-x@ 22 peter staff 748 Sep 1 17:32 Message Database index
-rw-r--r--@ 1 peter staff 1017124860 Sep 1 16:20 Message Database.old
-rw-r--r--@ 1 peter staff 305147 Sep 2 11:01 Server-side Database
-rw-r--r--@ 1 peter staff 285130 Sep 1 16:20 Server-side Database.old
-rw-r--r--@ 1 peter staff 238740 Sep 2 18:34 Setup Database
-rw-r--r--@ 1 peter staff 229376 Sep 1 16:20 Setup Database.old
drwxr-xr-x@ 2 peter staff 68 Sep 2 09:31 Temp Incoming
drwxr-xr-x@ 2 peter staff 68 Sep 2 11:01 Temp Outgoing
-rw-r--r--@ 1 peter staff 0 Sep 2 11:01 User Prefs
alta:~ peter$
I have performed the various database rebuilds but the problem remains. It
occurs when I try to connect to iCloud SMTP server and also if I try a search.
Has anyone else seen this issue? Is there some suggestion of how to deal with
it?
Thanks.....Peter
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Subject: Re: "Index file" problem
From: "PowerMail Engineering" <[email protected]>
Date: Tue, 3 Sep 2013 13:06:33 +0200
Peter Lovell wrote:
>for a few days now I have experienced a problem where PowerMail can't
>open the index file. The sequence of dialogs is ...
>
>I have performed the various database rebuilds but the problem remains.
>It occurs when I try to connect to iCloud SMTP server and also if I try
>a search.
There is a separate search index for each IMAP account, and it seems it is
corrupted. PowerMail First Aid only rebuilds the main index (for POP retrieved
messages). To rebuild the search index of an IMAP account, clear the cache
("clear now" button) in the Mail Accounts window for this account.
Jérôme - CTM Engineering
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