*** Apologies for Multiple Posting ***
Interplay between User Experience Evaluation and System Development
IC0904 TwinTide 2nd Open Workshop*
Date: 14th October 2012 (Sunday)
Venue: IT University of Copenhagen, Denmark (in conjunction with
Deadline for submission: *17th August 2012*
While the gap between HCI and Software Engineering (SE) with regard to
usability has somewhat been narrowed, it may be widened again due to the
new emphasis on user experience (UX). The main goal of I-UxSED 2012 is
to bring together people from HCI and SE to identify challenges and
plausible resolutions to optimize the impact of UX evaluation feedback
on software development.
RAIONALES & CHALLENGES
Usability evaluation methods (UEMs) and metrics are relatively more
mature. In contrast, UX evaluation methods (UXEMs) which draw largely on
UEMs are still taking shape. It is conceivable that feeding outcomes of
UX evaluation back to the software development cycle to instigate the
required changes can even be more challenging than doing so for
usability evaluation (UE). It leads to several key issues:
* UX attributes are (much) more fuzzy and malleable, what kinds of
diagnostic information and improvement suggestion can be drawn from
evaluation data. How does the evaluation feedback enable
designers/developers to fix this experiential problem (cf. usability
problem) and how can they know that their fix works (i.e. downstream
* Emphasis is put on conducting UE in the early phases of a development
lifecycle with the use of low fidelity prototypes. However, is this
principle applicable to UX evaluation? Is it feasible to capture
authentic experiential responses with a low-fidelity prototype? If yes,
how can we draw insights from these responses?
* The persuasiveness of empirical feedback determines its worth. Is UX
evaluation feedback less persuasive than usability feedback? If yes,
will the impact of UX evaluation be weaker than UE?
* The Software Engineering (SE) community has recognized the importance
of usability. Can such recognition and implications be taken for granted
for UX, as UX evaluation methodologies and measures could be very
* Analysis approaches developed by researchers are applied to a limited
extent by practitioners. Such divorce between research and practice
could be bitterer in UX analysis approaches, which are essentially lacking.
I-UxSED 2012 aims to address the above as well as other related ones.
Contributions, preferably with empirical studies, on the following
topics (but are not limited to) are invited:
* Which artefacts of software development are useful as the basis for UX
evaluation and how do such artefacts influence the selection of UX
* What are the forms and characteristics of UX evaluation feedback that
are considered or proved useful and necessary for software development
(including the UI design)?
* How can UX evaluation methods be integrated in emerging techniques and
approaches for software development (including the UI design)?
* How do software designers'/developers' perceptions of UX evaluation
feedback relate to their redesign strategies and approaches (e.g.
* How can the effectiveness of UX evaluation feedback in improving
software quality be evaluated (i.e., the issue of downstream utility)?
* How can analysis in UX practical evaluation be supported with
techniques and tools applicable to actual industrial practices?
Submissions of 2 to 6 pages (SIGCHI format) describing a specific
position or an empirical study are invited. Design, development and
evaluation cases as well as theoretical frameworks relevant to the
workshop topics are welcome. Each submission will be peer reviewed by
the program committee members (see the list on the website). All
submissions should be submitted as PDF files to EasyChair:
Accepted papers will be compiled as workshop proceedings downloadable
from the TwinTide website (http://www.twintide.org/). A special issue on
the topic "Interplay between UX Evaluation and System Development" in a
prestigious HCI journal will be organised. Extended versions of selected
papers from the workshop, upon going through the review process, will be
included in it.
* Deadline for submission: 17th August 2012
* Author notification: 3rd September 2012
* Early registration deadline: 16th September 2012
* Full-day workshop: 14th October 2012
* Effie Lai-Chong Law, University of Leicester, UK/ ETH Zurich, Switzerland
* Silvia Abrahão, Technical University of Valencia, Spain
* Arnold P.O.S. Vermeeren, TU Delft, the Netherlands
* Ebba Thora Hvannberg, University of Iceland
The Open University is incorporated by Royal Charter (RC 000391), an exempt charity
in England & Wales and a charity registered in Scotland (SC 038302).