Saya tidak punya masalah dengan e-mail, padahal tiap
hari inbox saya dalam sehari isinya tidak kurang dari
200 e-mails yang masuk.  Secara rutin, tiap pagi
sesudah subuh saya check inbox, dan men-delete semua
e-mail yang tidak perlu saya baca yaitu debat kusir
seputar politik aliran dan agama.  Sesudah membaca
e-mail yang perlu-perlu, saya minum kopi, lalu
mengakses berita The Straits Times dan The Jakarta
Post, kalau isinya pas dan relevant, lantas saya
forward dengan komentar singkat dari saya.  Kalau
masih ada waktu, baru saya akses berita sains dan
bisnis dari media lain.  Selesai, baru saya mandi dan
sarapan pagi. Baru saya turun dan bekerja.  Turun
tangga saja, karena saya tinggal di 'ruko'.  Begitu
acara rutin saya setiap pagi.

Acara rutin itu dilanjutkan malam hari sebelum tidur,
kecuali kalau saya menghadiri pertemuan atau resepsi
yang mengharuskan saya berada diluar rumah sampai
larut malam.

Kalau saya keluar kota, dan itu sering, juga tidak ada
masalah dengan inbox saya.  Bahkan juga ketika pergi
ke Indonesia juga tidak ada masalah.  Stop over di
Kuala Lumpur atau Singapura, saya sempatkan ke cyber
cafe. Tahun lalu saya menginap di hotel Hyatt (atau
Sheraton ?) di Jogja, saya main internet disana,
karena ongkos internet di business center sudah masuk
dalam biaya kamar hotel, jadi gratis.  Di hotel
Borobudur Jakarta dua minggu lalu (dalam perjalanan
ini saya tidak memberitahu sanak saudara  maklum tidak
ada waktu), alamak mahalnya, setengah jam harus bayar
Rp. 33,000, jadi saya main internet di SayberNet di
luar yang biayanya hanya Rp.3,000  per jam dan sama
cepatnya, jadi dapat berlama-lama disana.  

Salam,
RM  

--------------------------------------------------------------------------------

December 23, 2004
E-Mail Doesn't Take a Holiday
By JOYCE COHEN 
 
HOWEVER tough it is to return from vacation, it's
tougher still to return to an e-mail in-box filled
with hundreds, or even thousands, of messages that
have piled up in your absence.

Brian McLendon, a publicist at Random House, is
bracing himself. He will be on vacation next week,
when his office in Manhattan is closed. Since many
others will also take that week off because of the
holidays, he figures he will return to a light load:
200 to 300 messages rather than the 1,000 or so he
usually faces after a week away.

"I have my coping strategy," Mr. McLendon said. "I
know it is coming, so I prepare for it. I don't answer
my phone until lunchtime." Instead, he hunkers over
his desk, deleting spam en masse, sorting by sender
and date, and separating informational e-mail messages
from those requiring action.

Of the 1,000 e-mail messages he typically receives
after a week off, 200 of them, he said, are spam.
Another 150 are what he really hates: "chime-in"
e-mails, or messages copied to several people, each of
whom replies with a thanks, a comment or an
acknowledgment. 

For those unhappy about devoting their first
back-to-work hours to a tedious slog through an
overflowing in-box, there are other strategies for
dealing with postvacation glut. An obvious one is to
clean out the in-box while on vacation, using a
laptop, hand-held device, hotel computer or Internet
cafe.

"Today's reliance on e-mail has changed the nature of
vacation," said James E. Katz, director of the Center
for Mobile Communication Studies at Rutgers
University. 

If you do clean your in-box, he said, you're
"defeating the purpose of vacation, which is to get
away from the office and do something different."

If you don't, "you have to work twice as hard when you
come back," he said. "And while you are responding to
those, new ones come flooding in." In some ways, he
said, "you are punished for taking vacation, by
out-of-control e-mails."

Diane Danielson of Brookline, Mass., lost control last
year when she decided to prevent a pileup during a
vacation in the south of France, where she had
Internet access temptingly at hand. She intended only
to clear out her junk mail, but while she was at it,
she innocently answered a message about rescheduling a
speaking engagement. 

"It created this big, stressful thing - four days of
negotiating back and forth" about two people's
schedules from six time zones away, said Ms.
Danielson, founder of the Downtown Women's Club, a
networking organization. "It would have been better if
I had never looked at my e-mail until I returned. And
if I missed an opportunity, so what?" 

The next summer, also in France, she ignored her
e-mail until she returned. "It was great," she said.
"In my view, vacation is when you don't wear a watch,
you don't have anyone checking in on you." 

Many, though, feel the opposite. For them, failing to
keep up with their e-mail is stressful. "You become
very nervous if you are out of pocket or out of
touch," said Ira Schacter, a lawyer at Cadwalader,
Wickersham & Taft in Manhattan. In pre-BlackBerry
days, he crashed his company's server when 8,000
e-mail messages piled up while he was on vacation.

(Even today, not every in-box has infinite capacity.
Some people clean out their in-boxes because they
must. In-boxes that are filled to the limit, often
with large picture files, can crash a computer, slow
it down or reject new messages.)

Now, four years later, Mr. Schacter works feverishly
to keep pace. On a recent trip to Vietnam and
Cambodia, he muddled through when he had no access to
e-mail by having his secretary cull his e-mail
messages and fax him important ones once a day. He
still devoted his first day back to his backlog.

This month Jeff Abraham of Pittsburgh tried to tread a
middle ground during a long weekend in Montreal with
his wife, Heloise.

He considered taking his laptop because he so despises
the overflowing in-box he knows will be awaiting him.
"It is easier to get it over with than to deal with
the onslaught when you get back to work," said Mr.
Abraham, vice president for marketing with the
Education Management Corporation. 

But he decided to forgo the laptop because "it was
supposed to be a romantic weekend without the kids,
and typically e-mail and romantic weekends don't mix."

Instead, he checked three times from the hotel's
computer. His wife had to drag him away. "You sit down
for 15 minutes, and 90 minutes have passed," he said.
"You get hypnotized." Though he managed to delete some
500 e-mail messages, he returned to 600 more. "I take
a deep breath, sit down with a big cup of coffee, and
start getting rid of it."

Not everyone minds having to rummage through a full
in-box. Amy Drescher, a technical writer, gains some
amount of satisfaction in the process. She likens it
to cleaning out the closet or doing laundry.

Her family spends a week at the beach each winter and
summer. "After being away, I am kind of excited to be
back," said Ms. Drescher, who works from home in
Cheshire, Conn. "On the way home I think about all the
things I have to do. I make lists. I like coming back
and seeing what has gone on when I've been away. It
gets me totally back in the mood for work." 

It took her a long time to learn she could leave her
e-mail behind. Last winter, vacationing in the Florida
Keys, she had a "flash of panic" at the e-mail
messages piling up. She found a local library with
Internet access, signed up for a time slot, and
scanned through several hundred messages.

Her husband and two young sons were totally annoyed,
she said. "We had only one car on vacation, so they
had to drop me off and hang around till I was done."

Her new attitude is, Let it accumulate. "I like to be
in the thick of things, and I think I am so important
that I need to be always checking e-mail," she said.
"But if I am not available, problems will still get
solved. The company is not going to go down without
me."

Then again, there is something to be said for being
busy, important and in such demand that others pelt
you with e-mail messages. "It is like a badge of
honor," said Mr. McLendon of Random House. In his
workplace, e-mail volume is the first topic of
conversation when someone returns from vacation.

"People check and compare and see who has the most
e-mails," his assistant, Sarina Evan, said. "They say:
'Oh, I've been gone a week and I had 300 e-mails. It
took me hours to go through.' "

Though Mr. McLendon typically returns to about 1,000
e-mail messages, Ms. Evan received only 70 or so when
she last went away. Her boss gets more than that when
he takes a long lunch. 

"When I have a hot book, I can be out for two hours
and have 100 e-mails," he said.

Sure enough, quantity of e-mail is some measure of
importance. "The more senior you grow, the more e-mail
you get," said Candace Sidner, a research scientist at
Mitsubishi Electric Research Laboratories in
Cambridge, Mass., who co-authored a study of e-mail
use. "Some very senior managers have staff devoted
just to their e-mail."

One reason a pile feels overwhelming, she said, is
that tasks arrive by e-mail. If it can't be
immediately deleted, the message falls into the
potentially time-consuming category of "to do" or "to
read," or the even more burdensome category of
"indeterminate status," where you can't decide what to
do with it.

Dr. Sidner had no easy answers for coping with the
glut, though filters that sort e-mail messages into
subfolders can help.

In the meantime, "it's part of going on vacation and
coming back to work," she said. "I accept that it's a
phenomenon that happens."



The New York Times 


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