http://www.arabnews.com/?page=13§ion=0&article=74930&d=19&m=12&y=2005
Monday, 19, December, 2005 (18, Dhul Qa`dah, 1426)
Torture Problem!
Abdullah Al-Juaithin . Al-Riyadh
There is a torture problem in this country. It is widely
practiced in many government buildings, and in the private sector, too - at car
dealerships, for example.
A customer needs his car fixed. The mechanic demands payment
in advance. Most of the time, the amount turns out to be more than the bill
submitted at the end. Then the customer begins the long and arduous process of
getting reimbursed for the difference. In most cases, this process is torture.
It happens in the public sector, too, where government
employees have made torturing citizens a high art. Speaking with condemnation
and not returning greetings is only the start of it. In an attempt to feel
important, the bureaucrat will intentionally delay paperwork. He will make the
poor torture victims return day after day, even if they have come great
distances, and at great expense.
These public sector workers should know their great
responsibility - to serve the public's interest - instead of making things more
difficult, humiliating citizens that are practicing their rights. They treat
members of the public like inferiors, or ghosts.
Applicants are brushed off by these public servants using
various methods, including asking for superfluous forms simply to get rid of
them. If this doesn't work, they direct applicants to other windows or desks,
confounding them.
These poor victims have nowhere to go to complain, and herein
lies the problem. There are no departments where the public can go to express
their grievances against public servants whose main goal it is to chase them
away. In many cases, managers are too weak to confront his staff and their
dubious ways.
Such employees and managers should be removed from positions
because they cannot bear their responsibilities. I personally do not blame
these employees for being there, but I do blame the decision-makers who put
such employees in these sensitive positions.
[Non-text portions of this message have been removed]
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