---------- Forwarded message ----------
From: PT. Indo Human Resource <[EMAIL PROTECTED]>
Date: 7 Nov 2007 13:37
Subject: [Head-Hunter] Vacancy Customer Relations Manager
To: Aksek Tarakanita <[EMAIL PROTECTED]>, Bursa Kerja <
[EMAIL PROTECTED]>, Head Hunter <[EMAIL PROTECTED]>,
Indo Career <[EMAIL PROTECTED]>, "Lowongan-pekerjaan.com" <
[EMAIL PROTECTED]>, [EMAIL PROTECTED], Recruitment
Kerja <[EMAIL PROTECTED]>, Vacancy <[EMAIL PROTECTED]>
Cc: [EMAIL PROTECTED]
Our Client, multinational company seeking professional candidate for
position :
*CUSTOMER RELATIONS MANAGER *
Reporting directly to Operations Manager, Customer Relations Manager should
take full ownership on service level enhancement in company. Working
independently on service project he/ she should be able not only to create
but implement and follow-up all service-related undertakings
*Job Description:*
· Ensure 100% implementation of existing standard operating
procedures for branch operation
in relation with consultants ( from welcoming the customer,
registration, cashiers operation,
product dispatch up to customer leaving the branch) and constantly
improve those
procedures.
· Establish a comprehensive continuous training program for all
customer service &
warehouse staff in each branch in order to provide a consistent
level of service in each
branch
· Develop and conduct regular training for Area Sales Manager / Key
Account Manager and
Service Center Supervisor on how to implement,
maintain and improve customer service in the branches
· Deliver training to all staff in every branch at least once per
quarter
· Develop modules and conduct (together with other managers)
training program for new
hired Customer Service & Warehouse Staff
· Prepare & conduct consultant questionnaire to continuously assess
Customer Satisfaction
Index
· Prepare a summary monthly evaluation report on service issues (to
the Operations Manager
& Managing Director) to continuously improve service level
*Requirements:*
· Male / Female
· Min 3 years working experience in Customer service training ideally
coming from a
company with high level service (hotels, banking, airlines) or
customer service
training company
· Able to work pro-actively and independently
· Excellent communications skill
· People-minded
· Able to work under pressure
Please send your resume with recent photograph (Word Format Max 80KB) at
Email ; [EMAIL PROTECTED] / [EMAIL PROTECTED]
For more information, please contact Ms. Dewi Retnowati (HP.0812 9939 124)
PT. INDO HUMAN RESOURCE
Jl. Pemuda kav 79 No.10
Rawamangun. Jakarta Timur
Jakarta 13220
*PT.Indo Human Resource*
Jl. Pemuda Kav. 79. No. 10
Rawamangun. Jakarta Timur 13220
Phone : 47882260, 92716671
Fax : 47882421
Website: www.corphr.com
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