I had frustrating reliability problems with Home Highway - dropped lines, 
audible noise, slow speeds etc. The difficulty is that BT say they can find 
faults by checking your line remotely (they can't always) and repair them by 
doing a "reset" (it seemed to make things worse). In the end they couldn't 
find a fault, they just knew it wasn't working properly, but when they 
replaced the box on my wall, all was fine. Of course in the meantime I had 
wasted ages checking my TA, software, computer etc.

I would recommend you to load the software and get it working while the 
engineer is still there. Incidentally the OSX USB driver has just been 
launched, available at 
http://www.bt.com/homehighway/more_info/drivers/mac_drivers.htm

Best wishes, Paul Herrmann
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